Summary

Chapter 15: Advanced Networks 33■■■■Ping the default gateway.Ping a popular website.Verify wireless router configuration.Verify e-mail client configuration.At this point, you have enough information to evaluate the problem and then research andimplement possible solutions. When researching possible solutions for a problem, use thefollowing resources:■■■■■■■■■Problem-solving experienceOther techniciansInternet searchNewsgroupsManufacturer FAQsComputer manualsDevice manualsOnline forumsTechnical websitesAfter you have solved the problem, you close with the customer. Tasks required to completethis step include the following:■■■■■■Discuss the solution implemented with the customer.Have the customer verify that the problem has been solved.Provide the customer with all the paperwork.Document the steps taken to solve the problem in the work order and the technician’sjournal.Document any components used in the repair.Document the time spent to resolve the problem.Identify Common Problems and SolutionsNetwork problems can be attributed to hardware, software, networks, or some combinationof the three. You will resolve some types of problems more often than others. Table 15-5 isa chart of common network problems and solutions.