Summary

32 IT Essentials: PC Harware and Software Companion Guide■■What type of backup did you perform?What group are you a member of?Ask the customer closed-ended questions about network errors. (The following list is notcomprehensive.)■■■■Has any equipment changed?Have any peripherals been added?Have any other computers been added to the network?Have you rebooted the equipment?After you talk to the customer, you should verify the obvious issues. Issues that apply tonetworks include the following:■■■■■■What is your IP information?Are the settings on the network equipment correct?Is there activity on the wireless router?Is there activity on the modem?Is your wireless client configured correctly?Has your network connection been disabled?After you have verified the obvious issues, try the following quick solutions to networkproblems:■■■■■Restart the equipment.Renew the IP address.Flush DNS.Roll back a driver.Return to the previous saved restore point.If quick solutions do not correct the problem, it is time to gather data from the computer.Here are some different ways to gather information about the network problem:■■■■■Open Device Manager.Open Event Viewer.Use ipconfig.Ping the localhost.Ping the local IP address.