Summary

xxivIT Essentials: PC Hardware and Software Companion GuideInstall, Configure, and Optimize an Operating System 409Compare and Contrast a Default Installation and a Custom Installation410Install Windows XP Professional Using a Custom Installation 411Unattended Installation 411Image-Based Installation 412Remote Installation 412Create, View, and Manage Disks, Directories, and Files 413Disk Structure 413File System 414Identify Procedures and Utilities Used to Optimize the Performance ofOperating Systems 415System Tools 416Virtual Memory 416Disk Defragmenter 417Temporary Files 418Services 418Identify Procedures and Utilities Used to Optimize the Performance ofBrowsers 419Describe Installation, Use, and Configuration of E-Mail Software421Set Screen Resolution and Update Video Driver 422Describe Installation of a Second Operating System 424Describe How to Upgrade Operating Systems 425Describe Preventive Maintenance Procedures for OperatingSystems 427Schedule Automatic Tasks and Updates 427GUI Scheduled Tasks 427CLI Scheduled Tasks 427Windows Automatic Updates 428Set Restore Points 429Troubleshoot Operating Systems 430Review the Troubleshooting Process 431Step 1: Gather Data from the Customer 431Step 2: Verify the Obvious Issues 431Step 3: Try Quick Solutions First 432Step 4: Gather Data from the Computer 432Step 5: Evaluate the Problem and Implement the Solution 432Step 6: Close with the Customer 433Identify Common Problems and Solutions 433