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Chapter 1: Introduction to the Personal Computer 3Information technology (IT) is the design, development, implementation, support, and managementof computer hardware and software applications. An IT professional is knowledgeableabout computer systems and operating systems. This chapter reviews IT certificationsand the components of a basic personal computer (PC) system.Explain IT Industry CertificationsThis course focuses on desktop and laptop computers. It also discusses electronic devices,such as personal digital assistants and cell phones.Training and experience will qualify a technician to service these computers and personalelectronic devices. You will gain the specialized technical skills you need to install, maintain,and repair computers. Earning an industry-standard certification will give you confidenceand increase your opportunities in IT.This course focuses on the following two industry-standard certifications:■ The Computing Technology Industry Association (CompTIA) A+■The European Certification of Informatics Professional (EUCIP) IT AdministratorCertification (Modules 1, 2, and 3)After completing this section, you will meet these objectives:■■■Identify education and certifications.Describe the A+ Certification.Describe the EUCIP Certification.Identify Education and CertificationsInformation Technology (IT) is a term that encompasses the relationship between hardware,software, networks, and technical assistance provided to users. This book covers the informationthat a technician needs to be successful in IT. The IT Essentials course covers thefollowing topics:■■■■■■■PCsSafe lab proceduresTroubleshootingOperating systemsLaptop computersPrinters and scannersNetworks
4 IT Essentials: PC Harware and Software Companion Guide■■SecurityCommunication skillsThis course focuses on two hardware and software skills-based industry certifications:CompTIA A+ and EUCIP. This course is only an introduction to the world of IT. A technicianmay continue to study and earn the following certifications:■■■■■■■■■CCNA (Cisco Certified Networking Associate)CCNP (Cisco Certified Networking Professional)CCIE (Cisco Certified Internetworking Expert)CISSP (Certified Information Systems Security Professional)MCP (Microsoft Certified Professional)MCSA (Microsoft Certified Systems Administrator)MCSE (Microsoft Certified Systems Engineer)Network+ (CompTIA Network Certification)Linux+ (CompTIA Linux Certification)IT certifications can be used as credits for university and college degrees in areas such ascomputer science and telecommunications.Describe the A+ CertificationCompTIA developed the A+ Certification program. A CompTIA A+ certification signifiesthat a candidate is a qualified PC hardware and software technician. CompTIA certificationsare known throughout the IT community as one of the best ways to enter the informationtechnology field and build a solid career.An A+ Certification candidate must pass two exams. All certification candidates must passthe A+ Essentials exam (Exam 220-601). The Essentials exam covers the basic skills neededto install, build, upgrade, repair, configure, troubleshoot, optimize, diagnose, and maintainbasic PC hardware and operating systems.The second advanced exam depends on the type of certification you want. Each advancedexam assesses specialized skills in one of the following areas:■■IT Technician (Exam 220-602): Assesses field-service technicians who work in bothmobile and corporate technical environments.Remote Support Technician (Exam 220-603): Assesses remote-support technicianswho are responsible for assisting a customer without physically touching the customer’scomputer. A remote technician often works in a call-center environment, wheretechnicians resolve operating system and connectivity issues over the telephone or
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CHAPTER 7Fundamental Printers and S
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CHAPTER 13Advanced Laptops and Port
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CHAPTER 15Advanced NetworksObjectiv
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GlossaryThis glossary defines many
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ase station 3AppleTalk A protocol s
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desktop computer 7crosstalk Interfe
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