Summary

12 IT Essentials: PC Harware and Software Companion GuideFigure 10-2Call BoardHere are some ways to relax:■■■■■■■Practice relaxed breathing: inhale-hold-exhale-repeat.Listen to soothing sounds.Massage your temples.Take a break. Go for a quick walk, or climb a flight of stairs.Eat something small (a snack with protein is best).Plan your weekend.Avoid stimulants such as coffee, carbonated drinks, and chocolate. All contain caffeineand can add to stress.Think of other appropriate activities that might relieve stress for you at work.Observe Service Level Agreements (SLA)When dealing with customers, it is important to adhere to that customer’s service levelagreement (SLA). This is a contract that defines expectations between an organization andthe service vendor to provide an agreed-upon level of support. As an employee of the servicecompany, your job is to honor the SLA that you have with the customer. Figure 10-3shows a sample SLA with some of the standard sections highlighted:■■Service monitoringContingency