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iiiTrademark AcknowledgmentsAll terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized.Cisco Press or Cisco Systems, Inc., cannot attest to the accuracy of this information. Use of a term inthis book should not be regarded as affecting the validity of any trademark or service mark.Corporate and Government SalesThe publisher offers excellent discounts on this book when ordered in quantity for bulk purchases or specialsales, which may include electronic versions and/or custom covers and content particular to your business, traininggoals, marketing focus, and branding interests. For more information, please contact: U.S. Corporate andGovernment Sales 1-800-382-3419 corpsales@pearsontechgroup.comFor sales outside the United States please contact: International SalesFeedback Informationinternational@pearsoned.comAt Cisco Press, our goal is to create in-depth technical books of the highest quality and value. Each book iscrafted with care and precision, undergoing rigorous development that involves the unique expertise of membersfrom the professional technical community.Readers’ feedback is a natural continuation of this process. If you have any comments regarding how we couldimprove the quality of this book, or otherwise alter it to better suit your needs, you can contact us through emailat feedback@ciscopress.com. Please make sure to include the book title and ISBN in your message.We greatly appreciate your assistance.
ivIT Essentials: PC Hardware and Software Companion GuideAbout the AuthorsDavid Anfinson, MCSE, MCSA, CCNA, CCDA, A+, Net+, HTI+, is a former instructorand CIO for Williston State College. David resides in Williston, North Dakota, with hiswife, Teresa, and their children, Rachel and Shawn.Ken Quamme, CCNA, CCAI, A+, is an assistant professor at Williston State College,Williston, North Dakota, where he teaches the CCNA curricula, IT Essentials I and II,Cisco wireless, and IP telephony. Ken has served as vocational director and chief informationofficer for Williston State College. Ken resides in Williston, North Dakota, with hiswife, Julie, and their children, Christopher, Jaci, and Logan.
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GlossaryThis glossary defines many
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