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xxiiiUpgrade and Configure Personal Computer Components andPeripherals 381Upgrade and Configure a Motherboard 382Upgrade and Configure a CPU and a Heat Sink/Fan Assembly 384Upgrade and Configure RAM 385Upgrade and Configure BIOS 387Upgrade and Configure Storage Devices and Hard Drives 388Upgrade and Configure Input and Output Devices 389Identify and Apply Common Preventive Maintenance Techniques forPersonal Computer Components 391Clean Internal Components 391Clean the Case 392Inspect Computer Components 392CPU and Cooling System 393RAM Connections 393Storage Devices 393Adapter Cards 394Power Devices 395Loose Screws 395Keyboard and Mouse 395Cables 395Troubleshoot Computer Components and Peripherals 396Review the Troubleshooting Process 396Identify Common Problems and Solutions 398Apply Troubleshooting Skills 398<strong>Summary</strong> 400<strong>Summary</strong> of Exercises 401Check Your Understanding 402Chapter 12 Advanced Operating Systems 405Objectives 405Key Terms 405Select the Appropriate Operating System Based on Customer Needs406Describe Operating Systems 407Describe Network Operating Systems 408
xxivIT Essentials: PC Hardware and Software Companion GuideInstall, Configure, and Optimize an Operating System 409Compare and Contrast a Default Installation and a Custom Installation410Install Windows XP Professional Using a Custom Installation 411Unattended Installation 411Image-Based Installation 412Remote Installation 412Create, View, and Manage Disks, Directories, and Files 413Disk Structure 413File System 414Identify Procedures and Utilities Used to Optimize the Performance ofOperating Systems 415System Tools 416Virtual Memory 416Disk Defragmenter 417Temporary Files 418Services 418Identify Procedures and Utilities Used to Optimize the Performance ofBrowsers 419Describe Installation, Use, and Configuration of E-Mail Software421Set Screen Resolution and Update Video Driver 422Describe Installation of a Second Operating System 424Describe How to Upgrade Operating Systems 425Describe Preventive Maintenance Procedures for OperatingSystems 427Schedule Automatic Tasks and Updates 427GUI Scheduled Tasks 427CLI Scheduled Tasks 427Windows Automatic Updates 428Set Restore Points 429Troubleshoot Operating Systems 430Review the Troubleshooting Process 431Step 1: Gather Data from the Customer 431Step 2: Verify the Obvious Issues 431Step 3: Try Quick Solutions First 432Step 4: Gather Data from the Computer 432Step 5: Evaluate the Problem and Implement the Solution 432Step 6: Close with the Customer 433Identify Common Problems and Solutions 433
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CHAPTER 7Fundamental Printers and S
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CHAPTER 13Advanced Laptops and Port
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CHAPTER 15Advanced NetworksObjectiv
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GlossaryThis glossary defines many
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ase station 3AppleTalk A protocol s
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desktop computer 7crosstalk Interfe
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dynamic routing 9Domain Name System
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floppy data cable 11FFast Ethernet
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