Summary

34 IT Essentials: PC Harware and Software Companion GuideTable 15-5Common Problems and SolutionsProblem SymptomUsers report that a network printer isincreasingly unreliable. The networkcable travels under a desk and hasbecome frayed and pinched.The user’s Connection Status screenshows fewer than a dozen packets sentand received, even though thecomputer has been on for hours.A user is making many changes inthe configuration of a WRT300Nwireless router, but the changes donot seem to remain in effect.A user receives a warning messagethat hard drive space is low.A network has become slow as moreusers are added. All users connectto a 24-port hub.Possible SolutionReplace and reroute the network printer cable.The wireless connection has failed. Reset thewireless adapter card, click Repair to refresh theIP address, and check again.The user must click Save Settings at the bottom ofeach screen after making any changes.Locate the folder where web browser ortemporary files are stored, and verify that thefolder size is a problem. Use Disk Cleanup or thebrowser cleanup utility to delete the temporaryfiles, or delete them manually.Replace the hub with a switch.Apply Troubleshooting SkillsNow that you understand the troubleshooting process, it is time to apply your listening anddiagnostic skills.Lab 15.8.3 is designed to reinforce your skills with networks. You troubleshoot and fix acomputer that does not connect to the network.Remote Technician 15.8.3 is designed to reinforce your communication and troubleshootingskills. In this lab, you follow these steps:■■■Receive the work order.Take the customer through various steps to try and resolve the problem.Document the problem and the resolution.