Summary

24 IT Essentials: PC Harware and Software Companion GuideTable 9-4 Common Security-Related Issues and Solutions continuedPossible Security IssueThe police return a stolen laptop.The user no longer needs it.A user complains that his systemreceives hundreds or thousands ofjunk e-mails daily.A printer repair person no oneremembers seeing before isobserved looking under keyboardsand on desktops.Possible SolutionAfter recovering any sensitive data, destroy the harddrive and recycle the computer.This may be a denial-of-service attack. At the e-mailserver, filter out e-mail from the sender.Contact security or the police. Advise users never tohide passwords near their work area.Remote Technician 9.5.2: Gather Information from the CustomerIn this Remote Technician Activity, you gather data from the customer to begin the troubleshootingprocess and document the customer’s problem in the work order provided inthe activity. Refer to the Remote Technician Activity in IT Essentials: PC Hardware andSoftware Labs and Study Guide, Third Edition. You may perform this activity now or waituntil the end of the chapter.