Summary

Chapter 1: Introduction to the Personal Computer 5■Internet. A remote-support technician is also called a help-desk technician, a call-centertechnician, a technical specialist, or a technical representative.Depot Technician (Exam 220-604): Assesses depot technicians, who have limitedinteraction with the customer and work primarily in a workshop or lab. A depot technicianis also called a bench technician.Worksheet 1.1.2: Job OpportunitiesIn this activity, you use the Internet, magazines, or a local newspaper to gather informationon jobs in the computer service and repair field. Be prepared to discuss your research withthe class. Refer to the worksheet in IT Essentials: PC Hardware and Software Labs andStudy Guide, Third Edition. You may complete this worksheet now or wait to do so until theend of the chapter.Describe the EUCIP CertificationThe EUCIP IT Administrator program offers a recognized certification of competence in IT.The certification covers the standards prescribed by the Council of European ProfessionalInformatics Societies (CEPIS). The EUCIP IT Administrator Certification consists of fivemodules, as described in the following sections, with a corresponding exam for each module.This course prepares you for Modules 1, 2, and 3.Module 1: Computer HardwareThe Computer Hardware module requires that the candidate understand the basic makeupof a PC and the functions of the components. The candidate should be able to effectivelydiagnose and repair hardware problems. The candidate should be able to advise customersof appropriate hardware to buy.Module 2: Operating SystemsThe Operating Systems module requires that the candidate be familiar with the proceduresfor installing and updating most common operating systems and applications. The candidateshould know how to use system tools to troubleshoot and repair operating systems.Module 3: Local-Area Network and Network ServicesThe Local-Area Network and Network Services module requires that the candidate befamiliar with the procedure of installing, using, and managing local-area networks (LAN).The candidate should be able to add and remove users and shared resources. The candidateshould know how to use system tools to troubleshoot and repair networks.