Summary

34 IT Essentials: PC Harware and Software Companion Guide■■Online forumsTechnical websitesAfter you have solved the problem, close with the customer. Tasks required to complete thisstep include the following:■■■■■■Discuss the solution implemented with customer.Have the customer verify that the problem has been solved.Provide the customer with all paperwork.Document steps taken to solve the problem in the work order and the technician’sjournal.Document any components used in the repair.Document the time spent to resolve the problem.Identify Common Problems and SolutionsComputer problems can be attributed to hardware, software, networks, or some combinationof the three. You will resolve some types of computer problems more often than others.Table 11-2 is a chart of common hardware problems and solutions.Table 11-2Common Problems and SolutionsProblem SymptomSound card does not workCannot use SCSI driveCannot detect drive after bootupSystem does not start afterinstalling new processorCannot use external SCSI driveSystem runs for a few minutes andthen locks upPossible SolutionTurn off the integrated audio on the motherboardusing the BIOS setup program.Check SCSI IDs for duplicates.Check and reseat power cable.Reseat processor, verify motherboard compatibilitywith the BIOS version and the CPU, and flash theBIOS.Turn on the drive before booting computer.Check fan power cable, verify fan operation, andverify that thermal compound is properly applied.Apply Troubleshooting SkillsNow that you understand the troubleshooting process, it is time to apply your listening anddiagnostic skills.