B.A.S.I.S. G Service Manual [T63300] - Best Access Systems

TroubleshootingRESPONDING TO PROBLEMSThe table below summarizes the possible causes for certain problemsbased on visible and audible signals (LEDs, sounder, and whether accessis granted or denied). The causes of failure are listed in the order oflikelihood. (The most likely cause is first, and so forth.)Another helpful tool to use when troubleshooting a standard B.A.S.I.S.Lock or EX Series Exit Hardware Trim is the lock’s history of events.Appendix A lists the types of events recorded in the history and theirmeaning. For information about retrieving and viewing history records,see the B.A.S.I.S. Transport User’s Guide (T63307).See page 12–2 for a visual and audible response quick reference.LEDs Sounder Access Possible causes include… You should…Greenflashes––– 3 shorttonesRedflashes––– Granted Condition is normal for a validcard or PIN.3 shorttonesDenieda. Card was used, but notremoved soon enough.b. Variable card format erroroccurred.a. Try using the card again.b. Check the variable card format.Denied a. Card number is invalid. a. Check the access privileges.b. Timezone is invalid. b. Check the access privileges.c. For a standard mortise lock,card does not have thedeadbolt override privilege.c. Either program the deadbolt overrideprivilege for the card, or instruct the userthat his or her card cannot access the lockwhen the deadbolt is thrown.d. Card is damaged. d. Re-encode the operating card. It may bepossible to re-encode a damaged card. If not,issue a new operating card.e. Facility code is invalid. e. Program the correct facility code.f. Card has expired. f. Re-program the lock or re-encode the cardwith a valid expiration date.g. Door may be in a lock downmode.g. Check to see if a door lock mode is active byusing the PDA to review the door mode. Ifdesired, set the online mode to Automatic.See page 11–18.B.A.S.I.S. G Service Manual 12–7