B.A.S.I.S. G Service Manual [T63300] - Best Access Systems

Getting StartedTECHNICAL SUPPORTSupportservicesTelephonetechnicalsupportWhen you have a problem with a B.A.S.I.S. G Lock or EX Series ExitHardware Trim, your first resource for help is the B.A.S.I.S. G ServiceManual. If you cannot find a satisfactory answer, contact your localBEST representative.A factory-trained Certified Product Specialist (CPS) is available in yourarea whenever you need help. Before you call, however, please makesure that the product is in your immediate vicinity, and that you areprepared to give the following information:■■what happened and what you were doing when the problem arosewhat you have done so far to correct the problem.Best Access Systems Representatives provide telephone technicalsupport for all B.A.S.I.S. G products. You may locate the representativenearest you by calling (317) 849-2250 Monday through Friday, between7:00 a.m. and 4:00 p.m. eastern standard time; or visit the web pagewww.BestAccess.com.1–8 B.A.S.I.S. G Service Manual