B.A.S.I.S. G Service Manual [T63300] - Best Access Systems

TroubleshootingLEDs Sounder Access Possible causes include… You should…Green orRedflashesRed &greenflashesrepeating––– Denied Smart card flex cable is hittingagainst the LED.Install protective tape on the flex cable.For standard locks, see page 9–20. For exithardware trim, see page 10–13.––– Denied Door failed a diagnostic self-test. Replace the control electronics.For standard locks, see page 9–10. For exithardware trim, see page 10–10.The table below summarizes the possible causes for certain problems.The causes of failure are listed in the order of likelihood. (The mostlikely cause is first, and so forth.)You notice… Possible causes include… You should…Door is always unlocked. a. Door may be in a unlockedmode or passage mode. Settingthe door mode to “Unlocked”means that anyone can accessthe door in this condition.a. Use the PDA to check the online mode. Ifdesired, change the online mode.See page 11–18.For exit hardware trim,the lever is dangling.Cannot plug the PDAconnector into the door’scommunications port.Cannot swipe a card.b. Door may be in a door unlocktimezone.b. Use the PDA to check whether the onlinemode is “Automatic” (timezone control). Seepage 11–18. Use B.A.S.I.S. to check thereader configuration for the door.a. Shear pin has been broken. a. Replace the shear pin. See page 10–26.b. Lever is not properly installed. b. Reinstall the lever. See page 10–24.a. Foreign object is jammed intothe communications port.b. Communications port isdamaged.c. Programming cable isdamaged.Foreign object is jammed in thecard reader.a. Remove the object from the communicationsport.b. Replace the primary wire harness. Forstandard locks, see page 9–7. For exithardware trim, see page 10–9.c. Replace the programming cable.See page 9–5.Push the object down through the card reader ifpossible. Unless the object is preventing thecard from being swiped, there is no reason toremove the trim.If the object will not push through the cardreader, remove the trim and remove the foreignobject, and/or replace the reader.For standard locks, see page 9–17. For exithardware trim, see page 10–12.Note: Use a valid card to verify that the cardreader head is not damaged.12–10 B.A.S.I.S. G Service Manual