B.A.S.I.S. G Service Manual [T63300] - Best Access Systems

TroubleshootingLEDs Sounder Access Possible causes include… You should…––– ––– Denied a. Card reader needs cleaning. a. Clean the card reader head using a cleaningcard for magnetic stripe card readers.Greenflashesb. Primary wire harness isdamaged or disconnected.c. Foreign object is inserted inthe card reader.b. Check the primary wire harness. If it’sdamaged, replace the wire harness. Forstandard locks, see page 9–7. For exithardware trim, see page 10–9.c. Remove the object or replace the reader.d. Battery pack is faulty. d. Check the battery pack. Replace it, ifnecessary. See page 11–4.e. Firmware has locked up due to e. Contact your local BEST Representative.incorrect sequence whenconnecting the battery pack.f. Primary wire harness isdisconnected from the motoror is damaged.g. Smart card reader is notproperly aligned in the bezelon the inside of the reader.(Smart card present switch isstuck.)h. For smart card readers,conformal coating has beenapplied to the flex cableconnector.i. Firmware is out-of-date orfaulty.j. Control electronics board ismalfunctioning.k. Control electronics boardfailed for an unknown reason.Note: If the above conditionexists, the key override may beused to access the door. If thedoor has no key override, callyour local BEST representative.f. Check the primary wire harness.For standard locks, see page 9–7. For exithardware trim, see page 10–9.g. Pop the smart card reader into place in thebezel.For standard locks, see page 9–22. Forexit hardware trim, see page 10–13.h. Remove the flex cable from the connectorand apply electrical contact cleaner onto theconnector. Reinstall the flex cable.For standard locks, see page 9–22. For exithardware trim, see page 10–13.i. Update the firmware. Contact your localBEST Representative.j. Replace the control electronics board.For standard locks, see page 9–10. For exithardware trim, see page 10–10.k. Replace the control electronics board.For standard locks, see page 9–10. For exithardware trim, see page 10–10.l. Reader has failed. l. Replace the reader. For standard locks, seepage 9–17. For exit hardware trim, seepage 10–12.––– Denied a. For a standard mortise lock,self-aligning trim isovertightened.a. Loosen the escutcheon mounting screws.See page 5–3.12–8 B.A.S.I.S. G Service Manual