Core Services Catalogue - BCIT

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Customers of this service Students: All registered students will have access to AppsAnywhere and the applications specifically assigned to the courses they are registered in. Instructional Staff: All current instructional staff will have access to AppsAnywhere which will provide them access to the applications specifically assigned to courses they are teaching. Staff: All current staff will have access to AppsAnywhere which will provide them access to use the applications specifically assigned to staff. Not included: � Unlicensed applications � Applications that have license restrictions and cannot be accessed through AppsAnywhere. Application and Database Services Version 5.0 – Effective June 30, 2012 98
Business processes enabled by this service This service supports staff, faculty and student access to application software. It is designed to increase flexibility of scheduling and improved access to the software required for teaching and work. Customer role Students / Staff: Report problems to the Service Desk. Instructional Staff: Report problems to the Service Desk and ensure that software requests are made in a timely fashion and include all course numbers that will require access to that specific application. How to access this service AppsAnywhere can be accessed in two ways: � BCIT computers in a lab or office; published applications will appear in the start menu. � You may access applications that are licensed for use on non-BCIT computers through the AppsAnywhere website at https://appsanywhere.bcit.ca Application and Database Services Version 5.0 – Effective June 30, 2012 99
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Table of Contents Version 5.0 - Eff
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Introduction to the IT Services Cor
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audio conferencing devices which ha
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Network The physical structure that
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Third-level support Advanced suppor
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Key Core Service: Incident Manageme
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Service level objective Service lev
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Business processes enabled by this
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Key Core Service: Account Managemen
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Service level objective Service lev
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Business process enabled by this se
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How to access this service Report p
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Key Core Service: Network and Inter
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Customers of this service Students:
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Key Core Service: Server Support Se
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Service level objective Our target
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Customer role Contact the Service D
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Service characteristics Ongoing ser
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Customer role Contact the Service D
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Key Core Service: Administrative Pr
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Key Core Service: Student Pay Print
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Customers of this service Students
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Customers of this service Students
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Key Core Service: General Telecom S
Page 49 and 50: Service level objective Service lev
Page 51 and 52: Customer role All staff who have be
Page 53 and 54: Key Core Service: Mobility Services
Page 55 and 56: Customer role Usage policy - all em
Page 57 and 58: Service name Service Specification
Page 59 and 60: Customers of this service Staff: Al
Page 61 and 62: Key Core Service - Academic Softwar
Page 63 and 64: Business process enabled by this se
Page 65 and 66: Key Core Service: Administrative Co
Page 69 and 70: Key Core Service: Computer Lab prov
Page 73 and 74: Key Core Service: Hardware Warranty
Page 75 and 76: Customers of this service Students
Page 77 and 78: Key Core Service: IT Asset Inventor
Page 81 and 82: Customers of this service Students
Page 83 and 84: Key Core Service: Blackberry Synchr
Page 85 and 86: How to access this service Blackber
Page 89 and 90: Key Core Service: Applications Serv
Page 91 and 92: Customers of this service Students:
Page 93 and 94: Key Core Service: Learning Manageme
Page 95 and 96: Customers of this service Students:
Page 97 and 98: How to access this service myBCIT:
Page 99: Service characteristics Ongoing ser
Page 103 and 104: Key Core Service: Web and Portal Se
Page 121 and 122: Key Core Service: Enterprise IT Sec
Page 123 and 124: How to access this service All clie
Page 125 and 126: Core Institute Support IT Services
Page 127 and 128: Lotus Sametime Marqui Microsoft Wor
Page 129 and 130: Limited Support IT Services will pr
Page 131 and 132: Printers Date Retired Reason for Re
Page 133 and 134: Appendix II Current Computer Specif
Page 135 and 136: Warranty 3 Year NBD Desktop Ltd On-
Page 137 and 138: Appendix III - Service Request Esti
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Core Services Catalogue - BCIT

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