Core Services Catalogue - BCIT

Customer role
Contact the Service Desk to access this service.
Please have the following information available:
� Your BCIT ID number
� Your name and contact information (phone, office/lab location or e-mail)
� Location of the equipment
� The BCIT asset number, serial, part number of the equipment
� A general description of the fault or problem encountered
Clients are responsible to arrange access to their office computers for IT
Services and/or warranty providers. Failure to provide access may result in
delayed service.
The client will be responsible for all costs incurred for servicing hardware beyond
warranty period except for Core and Limited Support leased computers within the
lease period. (May include both repair and parts costs.)
How to Access this service
Contact the Service Desk for hardware repair support.
Desktop Services
Version 5.0 – Effective June 30, 2012 74