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Service characteristics<br />
Ongoing service that is renegotiated annually.<br />
Service Available:<br />
24 X 7<br />
Support Hours:<br />
M – F: 08:00 – 16:30, excluding Institute holidays<br />
Online Materials available 24 x 7<br />
(through the Web: https://helpdesk.bcit.ca/kb or Knowledgebase)<br />
Scheduled Maintenance Window:<br />
Digital phone network:<br />
Not applicable<br />
VoIP phone network (via <strong>BCIT</strong> Internal network):<br />
Every Saturday, 18:00 – 24:00<br />
Telecom Support Systems (Call Pilot, Nuance, Symposium and<br />
SympWeb):<br />
Every Saturday, 18:00 – 24:00<br />
Starting on the Friday before the scheduled Maintenance window,<br />
announcements regarding downtimes will be posted in Lotus Notes<br />
Announcements, ITS website, and my<strong>BCIT</strong>.<br />
Service is available to <strong>BCIT</strong> departments and <strong>BCIT</strong> affiliates.<br />
Telecom <strong>Services</strong><br />
Version 5.0 – Effective June 30, 2012 46
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