Core Services Catalogue - BCIT

Key Core Service: Administrative Printing
Service description
Management of BCIT’s administrative network printing services.
Activities include:
� Setting printing standards
� Coordinating, consulting and assisting with other stakeholder business
units on the planning, acquisition, deployment and support levels for new
network printing solutions (e.g. Print Services, Purchasing).
� Installing and setting up network printers
� Print queue management.
� Troubleshooting printer connectivity, print queue and hardware problems
to resolution.
� Decommissioning and de-asseting discontinued printers.
Service characteristics
Ongoing service that is renegotiated annually.
Service Available:
24 X 7
Support Hours:
M – F: 08:00 – 16:30
Scheduled Maintenance Window:
BCIT Internal network:
Every Saturday, 18:00 – 24:00
Starting on the Friday before the scheduled Maintenance window,
announcements regarding downtimes will be posted in Lotus Notes
Announcements, ITS website and myBCIT.
Service is available to all administrative clients accessing IT Services managed
network printers.
Printing Services
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