Core Services Catalogue - BCIT

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Customers of this service The general public, all students and staff can access: � BCIT Public Web property (except content areas requiring passwords) � BCIT Commons Web property Students, Staff and Alumni: � All students, staff and alumni with valid BCIT IDs* can access the myBCIT portal, integrated services, e-mail and groups *BCIT IDs are created when students apply for a BCIT ID number or when new staff are entered into the BCIT Human Resources system. (Creation and maintenance of BCIT IDs is not part of this service.) Students: � Currently registered students can request BCIT Commons hosting space, on behalf of BCIT Student Clubs and Organizations, with BCIT Faculty or Staff sponsorship. Submit a BCIT Commons request available from the Service Desk. Staff: All administrative and instructional staff are eligible for the following services: � Training and support for myBCIT (upon request). � BCIT Commons web space, submit a BCIT Commons request available from the Service Desk. Affiliates and other non-BCIT groups (e.g. Student Association and Unions): Support will be provided as outlined in your Service Level Agreement. Not included: � Support for content or applications hosted on the BCIT Commons site � Support for web sites NOT hosted by IT Services Web Services Version 5.0 – Effective June 30, 2012 104
Business process enabled by this service The web and portal service is critical to BCIT operations. It provides key Institute course and program information, timely communications, and is the web interface for registration and other critical transaction environments for internal and external customers and staff. It is a primary marketing tool for the Institute. Customer role Report problems accessing the BCIT Public Web, myBCIT and BCIT Commons to the Service Desk. Submit requests for the following services to the Service Desk: � BCIT Commons web space and/or accounts (request form from the Service Desk) Provide feedback on the service by contacting the BCIT Webmaster (techhelp@bcit.ca). How to access this service All clients can access the BCIT corporate web site at: http://www.bcit.ca All staff and students can access the myBCIT portal at: http://my.bcit.ca All clients can access the BCIT Commons web property* at: http://commons.bcit.ca *Note - Commons accounts are generated by submitting a request to the Service Desk Web Services Version 5.0 – Effective June 30, 2012 105
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Table of Contents Version 5.0 - Eff
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Introduction to the IT Services Cor
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audio conferencing devices which ha
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Network The physical structure that
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Third-level support Advanced suppor
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Key Core Service: Incident Manageme
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Service level objective Service lev
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Business processes enabled by this
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Key Core Service: Account Managemen
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Business process enabled by this se
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How to access this service Report p
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Key Core Service: Network and Inter
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Customers of this service Students:
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Key Core Service: Server Support Se
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Service level objective Our target
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Customer role Contact the Service D
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Service characteristics Ongoing ser
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Customer role Contact the Service D
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Key Core Service: Administrative Pr
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Key Core Service: Student Pay Print
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Customers of this service Students
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Customers of this service Students
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Key Core Service: General Telecom S
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Customer role All staff who have be
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Key Core Service: Mobility Services
Page 55 and 56: Customer role Usage policy - all em
Page 57 and 58: Service name Service Specification
Page 59 and 60: Customers of this service Staff: Al
Page 61 and 62: Key Core Service - Academic Softwar
Page 63 and 64: Business process enabled by this se
Page 65 and 66: Key Core Service: Administrative Co
Page 69 and 70: Key Core Service: Computer Lab prov
Page 71 and 72: Service level objective Service lev
Page 73 and 74: Key Core Service: Hardware Warranty
Page 75 and 76: Customers of this service Students
Page 77 and 78: Key Core Service: IT Asset Inventor
Page 81 and 82: Customers of this service Students
Page 83 and 84: Key Core Service: Blackberry Synchr
Page 85 and 86: How to access this service Blackber
Page 89 and 90: Key Core Service: Applications Serv
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Page 93 and 94: Key Core Service: Learning Manageme
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Page 97 and 98: How to access this service myBCIT:
Page 99 and 100: Service characteristics Ongoing ser
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Page 103 and 104: Key Core Service: Web and Portal Se
Page 105: Service level objective Service lev
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Page 121 and 122: Key Core Service: Enterprise IT Sec
Page 123 and 124: How to access this service All clie
Page 125 and 126: Core Institute Support IT Services
Page 127 and 128: Lotus Sametime Marqui Microsoft Wor
Page 129 and 130: Limited Support IT Services will pr
Page 131 and 132: Printers Date Retired Reason for Re
Page 133 and 134: Appendix II Current Computer Specif
Page 135 and 136: Warranty 3 Year NBD Desktop Ltd On-
Page 137 and 138: Appendix III - Service Request Esti
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Core Services Catalogue - BCIT

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