Core Services Catalogue - BCIT

Customers of this service
Students:
� Students who are enrolled in courses that require D2L or Elluminate Live!
will login with their BCIT ID and password.
� Students who are enrolled in courses which use the Testing Centre to
deliver exams will use their BCIT ID number and be issued a Testing
Centre password to logon to the TLM system by the Life Long Learning -
Testing Centre.
� All students have access to the following myBCIT features:
� Student myCourses
� Student Resources
Instructional Staff:
� Instructors who are delivering courses that require D2L or Elluminate Live!
will use their BCIT ID and password.
� Instructors who are teaching courses which use the Testing Centre to
deliver exams need to contact the Life Long Learning - Testing Centre to
arrange for this service.
� All instructional staff have access to the following myBCIT features:
� Faculty myCourses (administrative access and support)
� Faculty Resources
Staff:
The direct customers of this service from IT Services are as follows:
D2L and Elluminate Live!: Learning and Teaching Centre – Educational
Technology Support (ETS). This department provides direct support for
students and instructional staff. In addition the LTC provides additional
support in the area of Curriculum Design with a focus on using these
online tools.
TLM (The Learning Manager): Life Long Learning - Testing Centre. This
department provides direct support for students and instructional staff.
Not included:
� IT Services does not directly support students or faculty for D2L,
Elluminate Live! and TLM. (This support comes from ETS for D2L and
Elluminate Live! and from the Testing Centre for TLM.)
� IT Services does not support ETS or the Testing Centre in the application
and use of the LMS tools. When they encounter issues, they are expected
to call the appropriate vendors for support.
Application and Database Services
Version 5.0 – Effective June 30, 2012 93