Core Services Catalogue - BCIT

Service level objective
Service level targets:
To facilitate maintenance activities, the allowable number of student
computers that may be out of service at any given time are indicated in the
table below…
Number of student
Out of Service
computers in a lab
1 – 14 1
15 - 29 2
30 + 3
(Assessment will be performed within 24 hours)
NOTE: The instructor station is not included above as maintenance
activities for this computer will be given priority with a target availability of
99%
New lab setups – Needs to be negotiated with ITS and requires a
minimum of 6 months lead time.
Customers of this service
Students:
All students scheduled to use IT Services supported labs are eligible for access
to student workstations in labs.
Staff:
All instructional staff scheduled to use IT Services supported labs are eligible for
support on instructor and student workstations.
BCIT Affiliates and other non-BCIT groups (e.g.; Student Association and
Unions):
Lab support will be provided as outlined in your Service Level Agreement.
Not included:
� Support for departmental labs with non-supported hardware (See
Appendix 1)
Business process enabled by this service
This service supports the process for deploying, securing and supporting
computers in academic computer labs.
Desktop Services
Version 5.0 – Effective June 30, 2012 69