Core Services Catalogue - BCIT

Service characteristics
Ongoing service that is renegotiated annually.
Service Available: 24 x 7*
* Note: Extended support hours are in effect 24 x 7 via automated
notification tools for applications and databases.
Support Hours:
Academic year core hours (excluding Institute holidays):
M – F: 08:00 – 17:00
Academic year extended hours (limited support / excluding Institute
holidays):
M – F: 17:00 – 2130
Sat: 08:30 - 1400
Summer months and Christmas break core hours (excluding Institute
holidays):
(June – August / December):
M – F: 08:00 – 16:30
Online Materials available 24 x 7 through the Web:
https://helpdesk.bcit.ca and the Knowledgebase
Scheduled Maintenance Window:
Every Saturday, 18:00 – 24:00*
*Note: BCNET, (BCIT’s internet provider), may schedule
maintenance activities at times different from that listed above.
Starting on the Friday before the scheduled Maintenance window,
notices regarding downtimes will be posted in Lotus Notes
Announcements, ITS website, AppsAnywhere websites and myBCIT.
Service level objective
Service level metrics:
All systems: 99%* uptime
* Note – The calculation of availability and uptime excludes the scheduled
maintenance window.
Application and Database Services
Version 5.0 – Effective June 30, 2012 97