Core Services Catalogue - BCIT

Service level objective
Service level targets:
New device requests:
� Cell phones - 3 working days
� Blackberry devices – 5 working days (to allow setup of Outlook data)
Loaner devices:
� Cell phones – min 10 working days (depending on availability*)
� Blackberries – min 10 working days (depending on availability*)
* It is recommended that loaner devices are booked as far in
advance as possible as there are a limited number of units
available.
Roaming plan changes for Canada, US and International:
� min 5 working days before the Monday, 1 week prior to when the travel
will occur
Mobility device voice-mail password resets:
� min 1 working day (as these requests must be forwarded to the Vendor
via e-mail to avoid reset charges)
Customers of this service
Staff:
Authorized administrative and instructional staff issued mobility devices.
Not included:
� Support for non-standard, personal Mobility devices or personal
accessories
� Support for Blackberry features other than phone, voice-mail and Lotus
Notes e-mail and calendar synching
� Support for ring-tone downloads
� Bluetooth wireless devices
Business process enabled by this service
This service supports the use of mobile communications for BCIT.
Telecom Services
Version 5.0 – Effective June 30, 2012 52