Core Services Catalogue - BCIT

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Toshiba Tecra R840 Toshiba Portege Tablet PC M700 Toshiba Portege Tablet PC M750 Toshiba Portege Tablet PC M780 Toshiba Protege R850 MONITORS Intel Core i5-2520M vPro (2.50GHz/3.20Ghz, 3MB intel Smart Cache), 8GB Ram, 320GB HD, CD/DVDRW, 10/100/1000bps Integrated Ethernet (Wake on Lan) Intel 802.11 a/b/g/n Wireless LAN P4 2.2Ghz, 4 GB RAM, 120GB HD, CDRW/DVDRW P4 2.2Ghz, 4 GB RAM, 160GB HD, CDRW/DVDRW Intel Core i5-520M vPro 2.4 GHz, 8GB RAM, 128GB HD, 10/100/1000bps ntegrated Ethernet (Wake on Lan) Intel 802.11 a/b/g/n Wireless LAN Intel Core i5-2520M vPro 2.50 GHz, 8GB RAM, 320 GB HD, 10/100/1000bps Integrated Ehernet (Wake on Lan) Intel 802.11 a/b/g/n Wireless LAN, CD/DVDRW Appendix I – List of Supported Products Version 5.0 – Effective June 30, 2012 124 36 months 36 months 36 months 36 Months 36 Months Base Hardware Specification WarrantySupport Fall 2014 Windows XP Pro Fall 2011 Windows XP Pro Fall 2012 Windows XP Pro Fall 2014 Windows 7 Fall 2014 Windows 7 Est. Replacement Date Viewsonic VA2026w 20 “ LCD 36 months Fall 2012 Dell 2209W 22” LCD 36 months Fall 2012 Dell 2009W 20” LCD 36 months Fall 2013 Dell U2211H 22” LCD 36 months Fall 2015 Dell P2011H 20” LCD 36 months Fall 2015 PRINTERS Lease Period Warranty Support Lexmark E, C, T, W, X series Purchase Only 12 months APPLICATIONS Adobe Acrobat Reader Banner 7.2 (Oracle 10.2.0.3) Call Pilot Voice Mail Cisco Agent Desktop Cisco Supervisor Desktop Cognos Impromptu User Cognos Powerplay D2L (Desire2Learn) Web: https://helpdesk.bcit.ca Elluminate Live! Lotus Quickplace Lotus Notes Domino Web Applications VERSION(S) 9.x 7.x 5.0 8.x 8.x 7.3 7.4 8 7.0 8.5 Out of Warranty Support Dependant on parts availability
Lotus Sametime Marqui Microsoft Word Microsoft Excel Microsoft Outlook Microsoft PowerPoint Microsoft Project Microsoft Internet Explorer Microsoft Windows myBCIT (Luminis) Nuance SpeechAttendant TM1 Contributor (IBM Cognos TM1) TLM (The Learning Manager) Appendix I – List of Supported Products Version 5.0 – Effective June 30, 2012 125 8.0 6.4.0.430 2010 2010 2010 2010 2010 7.0/8.0 XP SP3/Win 7 4.1.1 9.x 9.x 4.0 PS
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Table of Contents Version 5.0 - Eff
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Introduction to the IT Services Cor
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audio conferencing devices which ha
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Network The physical structure that
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Third-level support Advanced suppor
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Key Core Service: Incident Manageme
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Service level objective Service lev
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Business processes enabled by this
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Key Core Service: Account Managemen
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Business process enabled by this se
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How to access this service Report p
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Key Core Service: Network and Inter
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Customers of this service Students:
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Key Core Service: Server Support Se
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Service level objective Our target
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Customer role Contact the Service D
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Service characteristics Ongoing ser
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Customer role Contact the Service D
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Key Core Service: Administrative Pr
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Key Core Service: Student Pay Print
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Customers of this service Students
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Customers of this service Students
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Key Core Service: General Telecom S
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Customer role All staff who have be
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Key Core Service: Mobility Services
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Customer role Usage policy - all em
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Service name Service Specification
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Customers of this service Staff: Al
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Key Core Service - Academic Softwar
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Business process enabled by this se
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Key Core Service: Administrative Co
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Customers of this service Staff: Al
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Key Core Service: Computer Lab prov
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Key Core Service: Hardware Warranty
Page 75 and 76: Customers of this service Students
Page 77 and 78: Key Core Service: IT Asset Inventor
Page 79 and 80: Service name Service Specification
Page 81 and 82: Customers of this service Students
Page 83 and 84: Key Core Service: Blackberry Synchr
Page 85 and 86: How to access this service Blackber
Page 87 and 88: Customers of this service Staff: Al
Page 89 and 90: Key Core Service: Applications Serv
Page 91 and 92: Customers of this service Students:
Page 93 and 94: Key Core Service: Learning Manageme
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Page 97 and 98: How to access this service myBCIT:
Page 99 and 100: Service characteristics Ongoing ser
Page 101 and 102: Business processes enabled by this
Page 103 and 104: Key Core Service: Web and Portal Se
Page 105 and 106: Service level objective Service lev
Page 107 and 108: Business process enabled by this se
Page 111 and 112: Business process enabled by this se
Page 117 and 118: Service name Service Specification
Page 121 and 122: Key Core Service: Enterprise IT Sec
Page 123 and 124: How to access this service All clie
Page 125: Core Institute Support IT Services
Page 129 and 130: Limited Support IT Services will pr
Page 131 and 132: Printers Date Retired Reason for Re
Page 133 and 134: Appendix II Current Computer Specif
Page 135 and 136: Warranty 3 Year NBD Desktop Ltd On-
Page 137 and 138: Appendix III - Service Request Esti
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Core Services Catalogue - BCIT

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