Core Services Catalogue - BCIT

Customers of this service
Students and Staff:
Everyone should report security incidents involving devices connecting to the
BCIT network to the Service Desk. (See customer role section.)
Staff:
System administrators may request security incident investigations.
IT Services, Human Resources, Labour Relations, Safety & Security, and
Harassment & Discrimination Mediation may request policy violation
investigations.
Affiliates and other non-BCIT groups (e.g. Student Association and
Unions):
Report all security incidents involving tenant or non-BCIT computers on the BCIT
network.
Not included:
Security for personal end devices not connected to the BCIT network.
Business process enabled by this service
This service supports the enabling of business at BCIT by ensuring that BCIT
computers are able to run with minimum downtime due to outside influence.
This service is critical as it helps to:
� Prevent downtime due to policy violation
� Prevent data loss, due to viruses and vulnerabilities in the operating
systems
� Reduces potential liability
� Supports risk management for information technologies
Customer role
Contact the Service Desk to report a computer security incident including:
� Theft of equipment (report to BCIT Security first)
� Virus infections and malware infestations
� Suspected compromises (i.e. hacking)
Please have the following information available (as appropriate):
� Your name and contact information
� The hostname and IP address of the computer (if applicable)
� The date and time that the incident occurred
� Details of the incident
Enterprise IT Security
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