Core Services Catalogue - BCIT

Customer role
Contact the Service Desk to report problems with myBCIT or Outlook systems.
Clients must ensure adherence to all BCIT policies, including BCIT Policies
#3501 / #3502. Each client is responsible to manage their e-mail and calendar
according to the guidelines of Records Management, FOIPOP as published by
BCIT.
Customers are expected to adhere to published Best Practices and product
utilization recommendations from IT Services.
How to access this service
myBCIT:
myBCIT e-mail is accessed from the myBCIT portal from any computer
(on or off campus) with internet access.
To login to myBCIT use your BCIT ID number (e.g. A00123456). myBCIT
accounts are automatically generated for students when they apply for a
BCIT ID number and for new staff when they are entered into the BCIT
Human Resources system. Contact the Service Desk if you do not know
your password for your account.
Outlook:
Outlook e-mail and calendars are accessed via the Outlook client on BCIT
imaged office computers on the main campuses. You need a valid Outlook
account and password to log onto the system.
Outlook may also be accessed anywhere (on or off campus) via the web
using the Outlook Web App. You need a valid Outlook account and
password to log onto the system.
New Outlook accounts – Create a new account request through the online
account request system.
Anti-Spam Tools:
Every external e-mail is scanned by our anti-spam tool prior to delivery to
Outlook and myBCIT.
Quarantine: Any email classified as spam are not delivered but kept in
quarantine for 15 days, after that time, the messages are assumed to be
spam and are permanently deleted and cannot be retrieved.
For more information and access to BCIT’s quarantine read the
Knowledge Base article.
Messaging Services
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