Core Services Catalogue - BCIT

More documents

Recommendations

Info

Service level objective Service level metric: Exchange Server 99%* Blackberry Enterprise Servers 99%* * Note – The calculation of availability and uptime excludes the scheduled maintenance window. Customers of this service Staff: All staff are eligible for the following: � A BES licence to synchronize an institute owned Blackberry device. � Setup and basic configuration of Blackberry devices. � Troubleshooting of supported devices. (See Appendix I – Blackberry section) Affiliates and other non-BCIT groups (e.g. Student Association and Unions): Support will be provided as outlined in your Service Level Agreement. Not included: � Training � Macintosh clients � Blackberry syncing from more than one computer � Student access � Personal mobility devices Business processes enabled by this service This service supports Blackberry syncing access to Outlook e-mail, calendars and address books for BCIT staff. Customer role Contact the Service Desk to report syncing problems to the Outlook e-mail, calendars and address books. Clients must ensure adherence to all BCIT policies, including BCIT Policies #3501 / #3502. Messaging Services Version 5.0 – Effective June 30, 2012 82
How to access this service Blackberry devices: � Departmental Telecommunications Coordinators may submit an Web: https://helpdesk.bcit.ca request for the acquisition of a new BCIT owned Blackberry device. The client will be contacted by IT Services when it is ready for deployment and synchronization. Messaging Services Version 5.0 – Effective June 30, 2012 83
Page 1 and 2:
Table of Contents Version 5.0 - Eff
Page 3 and 4:
Introduction to the IT Services Cor
Page 5 and 6:
audio conferencing devices which ha
Page 7 and 8:
Network The physical structure that
Page 9 and 10:
Third-level support Advanced suppor
Page 11 and 12:
Key Core Service: Incident Manageme
Page 13 and 14:
Service level objective Service lev
Page 15 and 16:
Business processes enabled by this
Page 17 and 18:
Key Core Service: Account Managemen
Page 19 and 20:
Service level objective Service lev
Page 21 and 22:
Business process enabled by this se
Page 23 and 24:
How to access this service Report p
Page 25 and 26:
Key Core Service: Network and Inter
Page 27 and 28:
Customers of this service Students:
Page 29 and 30:
Key Core Service: Server Support Se
Page 31 and 32:
Service level objective Our target
Page 33 and 34: Customer role Contact the Service D
Page 35 and 36: Service characteristics Ongoing ser
Page 37 and 38: Customer role Contact the Service D
Page 39 and 40: Key Core Service: Administrative Pr
Page 41 and 42: Key Core Service: Student Pay Print
Page 43 and 44: Customers of this service Students
Page 47 and 48: Key Core Service: General Telecom S
Page 49 and 50: Service level objective Service lev
Page 51 and 52: Customer role All staff who have be
Page 53 and 54: Key Core Service: Mobility Services
Page 55 and 56: Customer role Usage policy - all em
Page 57 and 58: Service name Service Specification
Page 59 and 60: Customers of this service Staff: Al
Page 61 and 62: Key Core Service - Academic Softwar
Page 63 and 64: Business process enabled by this se
Page 65 and 66: Key Core Service: Administrative Co
Page 69 and 70: Key Core Service: Computer Lab prov
Page 73 and 74: Key Core Service: Hardware Warranty
Page 77 and 78: Key Core Service: IT Asset Inventor
Page 83: Key Core Service: Blackberry Synchr
Page 89 and 90: Key Core Service: Applications Serv
Page 91 and 92: Customers of this service Students:
Page 93 and 94: Key Core Service: Learning Manageme
Page 95 and 96: Customers of this service Students:
Page 97 and 98: How to access this service myBCIT:
Page 99 and 100: Service characteristics Ongoing ser
Page 101 and 102: Business processes enabled by this
Page 103 and 104: Key Core Service: Web and Portal Se
Page 121 and 122: Key Core Service: Enterprise IT Sec
Page 123 and 124: How to access this service All clie
Page 125 and 126: Core Institute Support IT Services
Page 127 and 128: Lotus Sametime Marqui Microsoft Wor
Page 129 and 130: Limited Support IT Services will pr
Page 131 and 132: Printers Date Retired Reason for Re
Page 133 and 134: Appendix II Current Computer Specif
Page 135 and 136:
Warranty 3 Year NBD Desktop Ltd On-
Page 137 and 138:
Appendix III - Service Request Esti
show all

Core Services Catalogue - BCIT

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?