Core Services Catalogue - BCIT

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Service description Key Core Service: Website Development Activities include: � Consulting services to BCIT departments for website design and development � Business analysis and user requirements definition � Information architecture and interaction design � Visual and interface design � Application design, development and integration � Website maintenance Service characteristics Ongoing service that is renegotiated annually. Support Hours: Mon – Fri: 08:30 – 16:30 Service is available to all BCIT departments. Service level objective Service level metrics: � Respond to requests for consultations within 2 working days � Respond to requests for websites within 2 working days (minimum of 1 month notice required for delivery*) � Respond to requests for updates to existing websites within 2 working days (minimum of 1 month notice required for delivery*) *Note - Completion time for website development or updates will be based on complexity and resource availability. Web Services Version 5.0 – Effective June 30, 2012 106
Customers of this service Staff: All administrative and instructional departments are eligible for the following services: � Consultation to assess user and business requirements � Website design and development including application integration and development Affiliates and other non-BCIT groups (e.g. Student Association and Unions): Support will be provided as outlined in your Service Level Agreement. Not included: � Support for content or applications hosted on the BCIT Commons site � Support for web sites NOT hosted by IT Services � Support for curriculum focused websites Business process enabled by this service The website development service supports student recruitment, admission and registration, and marketing and communications efforts. Customer role Report problems with your departmental websites to the Service Desk. Submit requests for the following services to the Service Desk: � web hosting Provide feedback on the service by contacting the BCIT Webmaster (techhelp@bcit.ca). How to access this service Request website development consulting and support via the Service Desk. Web Services Version 5.0 – Effective June 30, 2012 107
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Table of Contents Version 5.0 - Eff
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Introduction to the IT Services Cor
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audio conferencing devices which ha
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Network The physical structure that
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Third-level support Advanced suppor
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Key Core Service: Incident Manageme
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Service level objective Service lev
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Business processes enabled by this
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Key Core Service: Account Managemen
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Business process enabled by this se
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How to access this service Report p
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Key Core Service: Network and Inter
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Customers of this service Students:
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Key Core Service: Server Support Se
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Service level objective Our target
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Customer role Contact the Service D
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Service characteristics Ongoing ser
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Customer role Contact the Service D
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Key Core Service: Administrative Pr
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Key Core Service: Student Pay Print
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Customers of this service Students
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Customers of this service Students
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Key Core Service: General Telecom S
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Customer role All staff who have be
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Key Core Service: Mobility Services
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Customer role Usage policy - all em
Page 57 and 58: Service name Service Specification
Page 59 and 60: Customers of this service Staff: Al
Page 61 and 62: Key Core Service - Academic Softwar
Page 63 and 64: Business process enabled by this se
Page 65 and 66: Key Core Service: Administrative Co
Page 69 and 70: Key Core Service: Computer Lab prov
Page 71 and 72: Service level objective Service lev
Page 73 and 74: Key Core Service: Hardware Warranty
Page 75 and 76: Customers of this service Students
Page 77 and 78: Key Core Service: IT Asset Inventor
Page 81 and 82: Customers of this service Students
Page 83 and 84: Key Core Service: Blackberry Synchr
Page 85 and 86: How to access this service Blackber
Page 89 and 90: Key Core Service: Applications Serv
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Page 93 and 94: Key Core Service: Learning Manageme
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Page 97 and 98: How to access this service myBCIT:
Page 99 and 100: Service characteristics Ongoing ser
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Page 103 and 104: Key Core Service: Web and Portal Se
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Page 121 and 122: Key Core Service: Enterprise IT Sec
Page 123 and 124: How to access this service All clie
Page 125 and 126: Core Institute Support IT Services
Page 127 and 128: Lotus Sametime Marqui Microsoft Wor
Page 129 and 130: Limited Support IT Services will pr
Page 131 and 132: Printers Date Retired Reason for Re
Page 133 and 134: Appendix II Current Computer Specif
Page 135 and 136: Warranty 3 Year NBD Desktop Ltd On-
Page 137 and 138: Appendix III - Service Request Esti
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Core Services Catalogue - BCIT

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