Core Services Catalogue - BCIT

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Customers of this service Staff: Departmental managers and designates may request inventory information for their departments. Access to the inventory system will be granted upon authorization from the department senior manager, on an as needed basis. BCIT Security may request inventory information for any BCIT leased or owned computers. All incidents of theft or vandalism of BCIT computer equipment should be reported to the BCIT Security office first. After the incident has been formally logged with BCIT Security you must contact BCIT Purchasing to arrange for replacement. You will be issued a Purchase Requisition (PR) number, at which point you can contact the Service Desk to request a replacement computer. Not included: � Non-BCIT owned or leased computers � Peripheral devices and local printers � Non-supported equipment � Equipment without BCIT asset numbers Business process enabled by this service This service supports the Rollout process by identifying which hardware is nearing end of life and forecasting future computer equipment requirements. In the event that a computer is stolen, the inventory information allows for accurate reporting to BCIT Security and the Police. It also supports Institute Business Continuity processes by providing departments with information regarding their It infrastructure. Customer role Contact the Service Desk to: � Request access to the IT Services Inventory System � Request custom inventory reports � Request inventory information on stolen equipment � Submit changes to inventory information (computer moves, etc.) How to access this service Departmental managers may request access to information on IT asset inventory for their department, through the Service Desk. Desktop Services Version 5.0 – Effective June 30, 2012 76
Service name Service Specification Sheet Service Specification Sheet Messaging Services Version 5.0 – Effective June 30, 2012 77 Messaging Services General Service Description To coordinate all activities related to maintaining the messaging infrastructure. Key Core Services � E-Mail and Calendaring � Blackberry Synchronization � Instant Messaging Specification Sheet Owner Leo de Sousa, Manager, Business Application Services Creation Date January 2006 Revision Cycle Annual Revision Date(s) June 2012 September 2010 Revision Author(s) Carolyn Goodall, Systems analyst, Service Desk Team, Client Services Dennis Dufficy, Systems analyst, E-mail, Collaboration and Portal Team, Business Application Services Peter Simon, Systems analyst, E-mail, Collaboration and Portal Team, Business Application Services Alistair Calder, Systems Analyst, E-mail, Collaboration and Portal Team Krista Bratton, Systems Analyst, E-mail, Collaboration and Portal Team
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Table of Contents Version 5.0 - Eff
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Introduction to the IT Services Cor
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audio conferencing devices which ha
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Network The physical structure that
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Third-level support Advanced suppor
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Key Core Service: Incident Manageme
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Service level objective Service lev
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Business processes enabled by this
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Key Core Service: Account Managemen
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Service level objective Service lev
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Business process enabled by this se
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How to access this service Report p
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Key Core Service: Network and Inter
Page 27 and 28: Customers of this service Students:
Page 29 and 30: Key Core Service: Server Support Se
Page 31 and 32: Service level objective Our target
Page 33 and 34: Customer role Contact the Service D
Page 35 and 36: Service characteristics Ongoing ser
Page 37 and 38: Customer role Contact the Service D
Page 39 and 40: Key Core Service: Administrative Pr
Page 41 and 42: Key Core Service: Student Pay Print
Page 43 and 44: Customers of this service Students
Page 47 and 48: Key Core Service: General Telecom S
Page 49 and 50: Service level objective Service lev
Page 51 and 52: Customer role All staff who have be
Page 53 and 54: Key Core Service: Mobility Services
Page 55 and 56: Customer role Usage policy - all em
Page 57 and 58: Service name Service Specification
Page 59 and 60: Customers of this service Staff: Al
Page 61 and 62: Key Core Service - Academic Softwar
Page 63 and 64: Business process enabled by this se
Page 65 and 66: Key Core Service: Administrative Co
Page 69 and 70: Key Core Service: Computer Lab prov
Page 73 and 74: Key Core Service: Hardware Warranty
Page 77: Key Core Service: IT Asset Inventor
Page 83 and 84: Key Core Service: Blackberry Synchr
Page 85 and 86: How to access this service Blackber
Page 89 and 90: Key Core Service: Applications Serv
Page 93 and 94: Key Core Service: Learning Manageme
Page 97 and 98: How to access this service myBCIT:
Page 99 and 100: Service characteristics Ongoing ser
Page 101 and 102: Business processes enabled by this
Page 103 and 104: Key Core Service: Web and Portal Se
Page 117 and 118: Service name Service Specification
Page 121 and 122: Key Core Service: Enterprise IT Sec
Page 123 and 124: How to access this service All clie
Page 125 and 126: Core Institute Support IT Services
Page 127 and 128: Lotus Sametime Marqui Microsoft Wor
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Limited Support IT Services will pr
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Printers Date Retired Reason for Re
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Appendix II Current Computer Specif
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Warranty 3 Year NBD Desktop Ltd On-
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Appendix III - Service Request Esti
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Core Services Catalogue - BCIT

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