Core Services Catalogue - BCIT

Key Core Service: Web Content Publishing
Service description
Providing the infrastructure for web content management, training and
development of BCIT’s Web Publisher’s Community.
Activities include:
� Administration of BCIT’s web content management tools
� Account provisioning for Content Management System
� Supporting the BCIT web publishing community 1 in the development and
maintenance of their web content
� Development and maintenance of style guidelines
� Authoring and editing content (on a limited basis)
� Coordinating of BCIT’s web publishing and content management activities
(queue management, monitoring and releasing pages)
� Training and support for BCIT web publishers
Service characteristics
Ongoing service that is renegotiated annually.
Service Available:
Content Management System (CMS):
24 x 7
Scheduled Maintenance Window:
The CMS is hosted off-site (i.e. not at BCIT). Therefore the
maintenance scheduling is based on the Service Level Agreement with
the CMS. CMS users will be notified on the CMS login page in advance of
scheduled downtime.
Support Hours:
Web Publisher’s support, training and consulting services:
Mon – Fri: 08:30 – 16:30
Service is available to all BCIT Departments and Schools, and all faculty and
staff.
1 The collective content authors designated by each school and department to create and maintain web
content for their school or department.
Web Services
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