Core Services Catalogue - BCIT

Key Core Service: Server Support
Service description
Management of BCIT’s Windows and Unix based servers for all BCIT campuses.
Activities include:
� Determine whether requests for new servers are best provisioned using
our virtual environment or if the request warrants physical, dedicated
hardware
� Maintain and manage virtual server environment
� Maintain and manage Blade Centre environment
� Installing new servers (physical or virtual) (Microsoft, Solaris, AIX, Linux)
� Installing and maintaining racks, hardware and firmware associated with
the above listed servers
� Performing server operating system maintenance / upgrades
� Designing and maintaining directory services (Microsoft Active Directory,
Sun One)
� Designing and maintaining authentication and access control services to
these servers
� Installing and maintaining server management software
� Monitoring server performance.
� Troubleshooting server problems and failures
� Installing and maintaining server related software
� Installing and maintaining server-side printer support systems
� Planning for future capacity requirements and upgrades, including the
gathering of trend stats for growth analysis and look ahead to determine
possible hardware upgrades (cpu, memory, disk, network)
� Server backups
� Server security
� Researching hardware and technological developments for servers
� Disaster planning and recovery for managed servers
� Consulting and assistance with purchases of new servers
IT Infrastructure Services
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