Core Services Catalogue - BCIT

Key Core Service: Network and Internet connectivity
Service description
Management of the physical network infrastructure.
Activities include:
� Designing and maintaining all logical network structures
� Installing and maintaining all network components (switches, routers,
shapers, firewalls and wireless)
� Installing and maintaining network management software (e.g.
Intermapper and Nagios)
� Monitoring network traffic, events and failures using Network Management
Software (NMS)
� Performing tuning on all network segments
� Troubleshooting network failures and connectivity problems
� Interfacing with external service providers (e.g. BCNET and SHAW) and
external contractors
� Activating network drops
� Ensuring network security through the use of filters, access lists and
firewall configuration
� Planning for future capacity requirements or upgrades
� Evaluating, recommending and purchasing of network equipment
� Researching technological developments for networking
� Disaster planning and recovery
IT Infrastructure Services
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