Core Services Catalogue - BCIT

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Mobility Devices Description Base model Blackberry, Qwerty keyboard with front trackpad navigation, Blackberry Curve 9300 Bluetooth capable, camera World Blackberry - Global network capability, Qwerty keyboard with front Blackberry 8830 trackball navigation, Bluetooth capable Executive base model Blackberry, Qwerty keyboard with front trackball Blackberry 8330 (Curve) navigation, Bluetooth capable, camera Executive base model Blackberry, Touch screen keyboard, Bluetooth Blackberry 9530 (Storm) capable, camera Office Phones Description Cisco 7965 Multi-line VoIP Phone, call display, speaker phone, 6 buttons Cisco 7945 Multi-line VoIP Phone, call display, speaker phone, 6 buttons Nortel M2008 Nortel M2008 HF Nortel M2616 Nortel M3901 Nortel M3902 Nortel M3904 Nortel i2001 Nortel i2002 Multi-line phone w/8 programmable keys Appendix I – List of Supported Products Version 5.0 – Effective June 30, 2012 126 Hands free (speaker) multi-line phone w/8 programmable keys Multi-line phone, call display w/16 programmable keys Single Line phone Single Line phone, call display, speaker phone Multi-line, call display, speaker phone Single Line VoIP phone, call display Multi-line VoIP Phone, call display, speaker phone
Limited Support IT Services will provide minimum support for the products listed in this section. This support will be scheduled on a time permitting basis and will not take precedence over core institute support initiatives. Limited Support products have the following characteristics: � The use of these products must serve the interests of BCIT � IT Services may be involved in the installation, but will not provide software support for usage of these products � Support must be cost-effective � Valid licences exist � Non-warranty hardware support is subject to parts availability and approval of cost recovery from the department requesting the service � IT Services cannot guarantee that these products or systems will work in the BCIT environment Computers & Notebooks Any Toshiba Portege Tablet PC not listed under Core Institute Base Hardware Specification Support Provided Support Any Toshiba Notebook not listed Must be purchased within the past 3 years Warranty Hardware Repair under Core Institute Support Must be purchased within the past 3 years Warranty Hardware Repair Printers Base Hardware Specification Support Provided Lexmark X series MFP Warranty Hardware Repair Multifunction Printer – Print, copy, scan (no fax support) Applications Mozilla Firefox Microsoft Access, Project, Publisher (install only) Adobe Acrobat Pro (install only) Nortel VPN Appendix I – List of Supported Products Version 5.0 – Effective June 30, 2012 127 Version 2010 9.x 6.2
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Table of Contents Version 5.0 - Eff
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Introduction to the IT Services Cor
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audio conferencing devices which ha
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Network The physical structure that
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Third-level support Advanced suppor
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Key Core Service: Incident Manageme
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Service level objective Service lev
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Business processes enabled by this
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Key Core Service: Account Managemen
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Business process enabled by this se
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How to access this service Report p
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Key Core Service: Network and Inter
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Customers of this service Students:
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Key Core Service: Server Support Se
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Service level objective Our target
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Customer role Contact the Service D
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Service characteristics Ongoing ser
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Customer role Contact the Service D
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Key Core Service: Administrative Pr
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Key Core Service: Student Pay Print
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Customers of this service Students
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Key Core Service: General Telecom S
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Customer role All staff who have be
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Key Core Service: Mobility Services
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Customer role Usage policy - all em
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Service name Service Specification
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Customers of this service Staff: Al
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Key Core Service - Academic Softwar
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Business process enabled by this se
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Key Core Service: Administrative Co
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Customers of this service Staff: Al
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Key Core Service: Computer Lab prov
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Key Core Service: Hardware Warranty
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Page 77 and 78: Key Core Service: IT Asset Inventor
Page 79 and 80: Service name Service Specification
Page 81 and 82: Customers of this service Students
Page 83 and 84: Key Core Service: Blackberry Synchr
Page 85 and 86: How to access this service Blackber
Page 87 and 88: Customers of this service Staff: Al
Page 89 and 90: Key Core Service: Applications Serv
Page 91 and 92: Customers of this service Students:
Page 93 and 94: Key Core Service: Learning Manageme
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Page 97 and 98: How to access this service myBCIT:
Page 99 and 100: Service characteristics Ongoing ser
Page 101 and 102: Business processes enabled by this
Page 103 and 104: Key Core Service: Web and Portal Se
Page 105 and 106: Service level objective Service lev
Page 107 and 108: Business process enabled by this se
Page 111 and 112: Business process enabled by this se
Page 117 and 118: Service name Service Specification
Page 121 and 122: Key Core Service: Enterprise IT Sec
Page 123 and 124: How to access this service All clie
Page 125 and 126: Core Institute Support IT Services
Page 127: Lotus Sametime Marqui Microsoft Wor
Page 131 and 132: Printers Date Retired Reason for Re
Page 133 and 134: Appendix II Current Computer Specif
Page 135 and 136: Warranty 3 Year NBD Desktop Ltd On-
Page 137 and 138: Appendix III - Service Request Esti
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Core Services Catalogue - BCIT

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