Core Services Catalogue - BCIT

Customers of this service
Staff:
Departmental managers and designates may request inventory information for
their departments. Access to the inventory system will be granted upon
authorization from the department senior manager, on an as needed basis. BCIT
Security may request inventory information for any BCIT leased or owned
computers.
All incidents of theft or vandalism of BCIT computer equipment should be
reported to the BCIT Security office first. After the incident has been formally
logged with BCIT Security you must contact BCIT Purchasing to arrange for
replacement. You will be issued a Purchase Requisition (PR) number, at which
point you can contact the Service Desk to request a replacement computer.
Not included:
� Non-BCIT owned or leased computers
� Peripheral devices and local printers
� Non-supported equipment
� Equipment without BCIT asset numbers
Business process enabled by this service
This service supports the Rollout process by identifying which hardware is
nearing end of life and forecasting future computer equipment requirements. In
the event that a computer is stolen, the inventory information allows for accurate
reporting to BCIT Security and the Police.
It also supports Institute Business Continuity processes by providing departments
with information regarding their It infrastructure.
Customer role
Contact the Service Desk to:
� Request access to the IT Services Inventory System
� Request custom inventory reports
� Request inventory information on stolen equipment
� Submit changes to inventory information (computer moves, etc.)
How to access this service
Departmental managers may request access to information on IT asset inventory
for their department, through the Service Desk.
Desktop Services
Version 5.0 – Effective June 30, 2012 76