Core Services Catalogue - BCIT

Key Core Service: IT Asset Inventory
Service description
Inventory collection of all BCIT asset computer hardware:
Activities include:
� Collection of data and input into the database
� Reconciliation of assets to location
� Providing inventory information to BCIT Security in the event of a theft
� Creating custom inventory reports
Service characteristics
Ongoing service that is renegotiated annually.
IT Services will maintain an inventory of computer assets within the Institute
inventory system, and will provide:
� Access to departmental data
� Training on the Inventory database
� Provide computer asset information to the institute asset management
system.
Current data collection includes, but is not limited to:
� Desktop and notebook computers
� Monitors
� Servers
� Network printers
� Telephones (Land line and VoIP)
Service level objective
Service level targets:
Inventory collection:
� 90% of BCIT’s computer assets in the database as of annual
collection period
Desktop Services
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