Core Services Catalogue - BCIT

Customers of this service
Staff:
All administrative and instructional staff, at the Burnaby and satellite campuses
(DTC, BMC, ATC, GNW), are eligible for image support on IT Services issued
computers in their offices, as follows:
� The image with the operating system that was current at the time of the
hardware purchase
Satellite Campuses:
( For locations see http://www.bcit.ca/about/satellite.shtml)
Support will be provided as outlined in your Service Level Agreement.
Affiliates and other non-BCIT groups (e.g. Student Association and
Unions):
Support will be provided as outlined in your Service Level Agreement.
Not included:
� Training for applications on these software images – contact HR Systems
& Skills Training (604-432-8333)
� Software images for Limited Support and Non-Supported hardware
computers (See Appendix I)
� Creating custom software images or image backups
� Software images for computers not owned or leased by BCIT
� Software images for computers not issued by IT Services
Business process enabled by this service
This service supports the process for managing administrative computer images
for IT Services clients. This service is critical as it:
� Provides a standard environment for BCIT business applications
� Ensures that the software deployed is tested for the BCIT environment
� Ensures that all software deployed by IT Services, on our standard
images, is properly licensed
� Allows for better support by IT Services staff, as systems will be set-up in
a consistent manner
Desktop Services
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