Core Services Catalogue - BCIT

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Model The following charts list the BCIT’s standards for purchasing new computer equipment and are for reference only. Please refer to the Purchasing department’s website at http://www.supply.bcit.ca/goods/commonPurchases.shtml for information regarding purchasing computer equipment. Computer Standards Admin Desktop Admin Notebook Dell Optiplex 990 Toshiba Protege R850- 003 Admin Thin Light Toshiba Tecra R840-00U Appendix II – Current Computer Specifications Version 5.0 – Effective June 30, 2012 132 Admin Tablet Toshiba Protege M780-007 Student Lab Desktop Dell Optiplex 990 Student Lab Desktop Dell Precision T1600 Chassis Mini-Tower n/a n/a n/a Mini-Tower Mini-Tower Motherboard Intel Intel Intel Intel Intel Intel C206 CPU Intel Core i5-2520M Intel Core i5vPro 24:00M vPro (2.50GHz/3.20Ghz, (3.1Ghz, 6M) 3M B intel Smart Cache) Intel Core i5-2520M vPro (2.50GHz/3.20Ghz, 3MB intel Smart Cache) Intel Core i5- Intel Core i5-520M 24:00M vPro vPro 2.4 GHz (3.1Ghz, 6M) Intel Xeon E3-1200 Memory 8GB 8GB 8 GB 8 GB 8GB 8GB Hard Drive 500GB 320GB 320 GB 128 GB SSD 500GB 500GB Optical Drive Video Intel HD Graphics Network Audio Keyboard DVDRW DVDRW DVDRW DVDRW DVDRW Integrated Intel 10/100/1000 Ethernet Internal speaker Optiplex 990 Dell Standard 104 Key, USB ADM Radeon HD 6450M 10/100/1000bps Integrated Ethernet LAN + AMT 7.0 (Wake on Lan) Intel 802.11 a/g/n Wireless LAN Built-in-stereo speakers ADM Radeon HD 6450M 10/100/1000bps Integrated Ethernet (Wake on Lan) Intel 802.11 a/b/g/n Wireless LAN Built-in-stereo speakers Integrated keyboard Integrated keyboard Intel HD Graphics 10/100/1000bps Integrated Ethernet (Wake on Lan) Intel 802.11 a/b/g/n Wireless LAN Built-in-stereo speakers Integrated keyboard Intel HD Graphics Integrated Intel 10/100/1000 Ethernet Internal speaker Optiplex 990 Dell Standard 104 Key, USB DVDRW and Blu- Ray NVIDIA Quadro 600 3D Dual Monitor 2 PCI x16 graphics slot Integrated Intel GB LAN 10/100/1000 Ethernet Internal Integrated speakers Dell Standard 104 Key, USB Mouse Optical USB Optical USB Optical USB Optical USB Optical USB Optical USB I/O Ports Power Supply 10 X USB 2.0, 1 x internal USB 2.0, 1 Serial, 1 RJ-45 2 x USB2.0, 1 x eSATA/USB2.0, 1 x USB3.0, RJ45 SD/MS/MMC/xD, VGA, 1 x USB2.0, 1 x eSATA/USB2.0, 1 x USB3.0, RJ45, Headphone, Microphone, Display Port SD/MS/MMC/xD, Firewire (IEEE1394), 1 VGA, 2xUSB (2.0), 1 x eSATA/USB 2.0, 1 Modem (RJ-11), 1 LAN (RJ-45), External Mic, Stereo Headphone. Standard 250W AC adaptor AC adaptor AC adaptor 10 X USB 2.0, 1 x internal USB 2.0, 1 Serial, 1 RJ-45 Standard 250W 11 USB 2.0 (4 front, 6 rear, 1 internal) 1 serial, 2 PS/2, 1 RJ-45, IEEE 1394a 320W Efficient Power Factor Correcting Battery n/a Up to 8 hours Up to 8 hours Up to 8 hours n/a n/a
Warranty 3 Year NBD Desktop Ltd On-Site Service Other n/a Monitors Admin Standard Student Lab Standard Printers 3 Year NBD Desktop Ltd On-Site Service Notebook Case Security Cable 3 Year NBD Desktop Ltd On-Site Service Notebook Case Security Cable Model Dell U2211H Dell P2011H Type 22” Widescreen LCD, Black 20” Widescreen LCD, Black Max Resolution 1920 x 1080 at 60 Hz 1600 x 900 / 60 Hz Warranty 3 Years Parts and Labour 3 Years Parts and Labour Mono Laser Printer Recommendations Number of Users Model Description 1 Lexmark E360d 2 – 10 Lexmark E460DN 10-30 Lexmark T6X2DN 30 + Lexmark W850DN (11x17) Appendix II – Current Computer Specifications Version 5.0 – Effective June 30, 2012 133 3 Year NBD Desktop Ltd On-Site Service Notebook Case Security Cable 40ppm mono, 24:00 DPI Image Quality Printer with 32MB RAM, USB. Paper sizes legal and letter. 40ppm mono, 24:00 DPI Image Quality Printer with 64MB RAM, USB, Ethernet, Duplex. Paper sizes legal and letter. 50ppm mono, 1200 DPI Image Quality Printer with 124MB RAM, Ethernet, Duplex. Paper sizes legal and letter. 50ppm mono, 24:00 DPI Image Quality Printer with 256MB RAM, Ethernet, Duplex. Paper sizes ledger, legal and letter. Color Laser Printer Recommendations Number of Users Model Description 1- 10 Lexmark C544DN 10-20 Lexmark C782DN 20 + Lexmark C935DN (11x17) 3 Year NBD Desktop Ltd On- Site Service 3 Year NBD Desktop Ltd On- Site Service n/a n/a 25ppm mono/color, 24:00 DPI Image Quality Printer with 128MB RAM, Ethernet, Duplex. Paper sizes legal and letter. 40ppm mono/color, 4800 DPI Image Quality Printer with 256MB RAM, Ethernet, Duplex. Paper sizes legal and letter. 45ppm mono/color, 32ppm color, 24:00 DPI Image Quality Printer with 256MB RAM, Ethernet, Duplex. Paper sizes ledger, legal and letter.
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Table of Contents Version 5.0 - Eff
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Introduction to the IT Services Cor
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audio conferencing devices which ha
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Network The physical structure that
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Third-level support Advanced suppor
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Key Core Service: Incident Manageme
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Service level objective Service lev
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Business processes enabled by this
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Key Core Service: Account Managemen
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Business process enabled by this se
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How to access this service Report p
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Key Core Service: Network and Inter
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Customers of this service Students:
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Key Core Service: Server Support Se
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Service level objective Our target
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Customer role Contact the Service D
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Service characteristics Ongoing ser
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Customer role Contact the Service D
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Key Core Service: Administrative Pr
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Key Core Service: Student Pay Print
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Customers of this service Students
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Key Core Service: General Telecom S
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Customer role All staff who have be
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Key Core Service: Mobility Services
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Customer role Usage policy - all em
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Service name Service Specification
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Customers of this service Staff: Al
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Key Core Service - Academic Softwar
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Business process enabled by this se
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Key Core Service: Administrative Co
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Customers of this service Staff: Al
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Key Core Service: Computer Lab prov
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Key Core Service: Hardware Warranty
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Key Core Service: IT Asset Inventor
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Service name Service Specification
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Page 83 and 84: Key Core Service: Blackberry Synchr
Page 85 and 86: How to access this service Blackber
Page 87 and 88: Customers of this service Staff: Al
Page 89 and 90: Key Core Service: Applications Serv
Page 91 and 92: Customers of this service Students:
Page 93 and 94: Key Core Service: Learning Manageme
Page 95 and 96: Customers of this service Students:
Page 97 and 98: How to access this service myBCIT:
Page 99 and 100: Service characteristics Ongoing ser
Page 101 and 102: Business processes enabled by this
Page 103 and 104: Key Core Service: Web and Portal Se
Page 105 and 106: Service level objective Service lev
Page 107 and 108: Business process enabled by this se
Page 111 and 112: Business process enabled by this se
Page 117 and 118: Service name Service Specification
Page 121 and 122: Key Core Service: Enterprise IT Sec
Page 123 and 124: How to access this service All clie
Page 125 and 126: Core Institute Support IT Services
Page 127 and 128: Lotus Sametime Marqui Microsoft Wor
Page 129 and 130: Limited Support IT Services will pr
Page 131 and 132: Printers Date Retired Reason for Re
Page 133: Appendix II Current Computer Specif
Page 137 and 138: Appendix III - Service Request Esti
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Core Services Catalogue - BCIT

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