Core Services Catalogue - BCIT

Customers of this service
Students and instructional staff may report printing problems with the student pay
printing system.
Not included:
� Printing in private Labs (i.e. printers in restricted departmental labs). This
is covered under Private lab printing – in the next section.
� Reimbursement of lost money due to printer malfunction. Contact the
Student Association Imaging Centre (SE02) for cash transactions relating
to the BCIT ID Card.
Business process enabled by this service
This service supports student printing for the general access labs and mobile
student printing.
Customer role
All students and instructional staff may report Student Pay Printing problems to
the Service Desk (during Regular Service Desk and Extended Hours).
Instructional staff can report printing problems to the proctors via the Instructor
Hotline 604-412-7444 (option 4).
Please have the following information available (as appropriate):
� Your student or employee number (BCIT ID card)
� Your name and contact information (phone, office/lab location or email)
� Location of the printer
� A general description of the fault or problem encountered
Note: Report Student Pay Printing problems in the Library (i.e. out of
paper, etc.) to Library staff.
How to access this service
General Access Labs:
Student Pay Printing is available at any of the print stations listed above from
general access labs.
Wireless Printing at BCIT:
You can access Student Pay printing on your own personal notebook computer if
you have wireless access. Follow the instructions in this article “How to use
wireless pay printing at BCIT”.
Printing Services
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