Core Services Catalogue - BCIT

Key Core Service: Hardware Warranty and Repair
Service description
Coordination of repair services for warranty and non-warranty supported
hardware. (See Appendix I)
Activities include:
� Initial troubleshooting and diagnosis of hardware fault
� Repair of supported computer equipment
� Coordination and dispatch to warranty or other service provider
� Printer repair
� Determining whether it is cost effective to repair non-warranty equipment
� Ordering of replacement parts
� Coordination of loaner notebooks, during the repair period, if required.
(Current loaner pool consists of limited number of notebooks)
Service characteristics
Ongoing service that is renegotiated annually.
Operating Hours:
M – F: 08:30 – 16:30
Service is available for all BCIT Core Institute Support computers and
peripherals. Out of warranty equipment will be cross-charged for parts to the
owner department. Misused and/or abused equipment will not be covered under
warranty and owner departments will be cross-charged for repair.
Desktop Services
Version 5.0 – Effective June 30, 2012 71