Core Services Catalogue - BCIT

Customer role
Usage policy – all employees issued a cell phone or Blackberry device must sign
the new cellular / wireless device letter indicating acceptance of the BCIT Mobility
User Acknowledgment of Receipt.
All staff with BCIT issued cell phones or Blackberry devices may contact the
Service Desk (phone, walk-in, e-mail and e-Help Desk) with:
� queries regarding BCIT issued mobility devices
� general “how to” information (features, functions and voice-mail)
� Mobility device voice-mail password resets
All staff with BCIT issued cell phones or Blackberry devices must submit a e-Help
Desk work request for:
� roaming Plans * (Notify IT Services regarding roaming requirements by
the Monday, 1 week prior to when the travel will occur)
* Departments incurring excessive roaming or long distance charges because
the appropriate roaming plan has not been requested may be charged. (If a
roaming plan has been requested with the appropriate lead-time the
departments will not be charged).
Departmental Telecommunications Coordinators must submit an e-Help Desk
request on behalf of their departments for the following work orders:
� new mobility devices (cell or Blackberry requests) *
� mobility repairs or replacements **
** Lost or damaged mobile devices – Departments are responsible for
paying for the replacement of lost or damaged devices as this is not
covered by warranty. Departments are also responsible for all repair
charges for mobile devices older than 1 year. (One year warranty only.)
Please provide the following (as appropriate):
� Telecommunications Coordinator’s name and contact information
(phone, office/lab location or e-mail)
� Org and expense codes (for all requests subject to x-charges)
� Departmental Manager or VP approval, as below…
o Repairs/replacements (manager)
o New devices (VP)
� Problem or symptoms experienced
Telecom Services
Version 5.0 – Effective June 30, 2012 53