Core Services Catalogue - BCIT

More documents

Recommendations

Info

No Support These products have either never been supported or have been retired from the IT <strong>Services</strong> Support lists. No Support products have the following characteristics: � Products may be out of date � The vendor may have discontinued support � Parts are no longer available � The product does not run in our environment � The software does not have valid licensing Computers & Notebooks Date Retired Reason for Retirement Seanix Richmond September 2005 End of service life Seanix Victoria September 2005 End of service life Seanix Tofino September 2005 End of service life Seanix Dawson January 2006 End of service life Seanix Sherbrooke 2.0 September 2006 End of service life Seanix Sherbrooke 2.4 September 2007 End of service life Seanix Comox September 2009 End of service life Seanix Quesnel September 2009 End of service life IBM Thinkpad A, T, X, and R models September 2006 End of service life Toshiba Satellite M30 September 2007 End of service life Toshiba Satellite M33C January 2008 End of service life Toshiba Satellite M40C September 2009 End of service life Toshiba Satellite M70 September 2009 End of service life Toshiba Satellite A100 September 2009 End of service life MONITORS Date Retired Appendix I – List of Supported Products Version 5.0 – Effective June 30, 2012 128 Reason for Retirement NEC M Series CRT September 2002 End of service life NEC FE700 September 2006 End of service life Viewsonic VG150/VE 150M September 2006 End of service life ViewSonic VE175/VG170B September 2009 End of service life Viewsonic G70FM/G71FB/G75B September 2009 End of service life Viewsonic VG910B September 2009 End of service life
Printers Date Retired Reason for Retirement HP LaserJet 2, 3, 3Si, 4, 4Si, 5 ,5 Si, series, 4000, 5000, 8000 September 2003 Unable to source parts Lexmark K,R,L,N, S Series September 2003 Unable to source parts Lexmark E32x September 2003 Unable to source parts Inkjet Printers (All Brands) September 2005 Not cost effective Lexmark SC1275 January 2006 Unable to source parts Lexmark C1200 January 2006 Unable to source parts Peripherals Date Retired Reason for Retirement HP Parallel & SCSI Scanners September 2003 End of service life All Palm PDA and Pocket PC PDA devices September 2006 Unsupported Applications Google Crome, Safari Microsoft Windows 95/98/ NT 4.0/2000/Vista Microsoft Open Source Palm/Hotsync/Active Sync/XTNDConnect WinVNC Appendix I – List of Supported Products Version 5.0 – Effective June 30, 2012 129 Superseded by Blackberry service Mobility Devices Description Base model phone, Bluetooth capable, camera Samsung M500 (no longer available for purchase) Executive base model phone, Bluetooth capable, camera (photos can be downloaded from phone to computer) Samsung a900 (no longer available for purchase) Base model phone, Bluetooth capable, camera Samsung M300 Heavy duty “Contractor” phone, antenna - used in areas with Service Sanyo 7000 reception issues, 10-4 capability, no Bluetooth, no camera Heavy duty “Contractor” phone, antenna - used in areas with Service Sanyo 7500 reception issues, 10-4 capability, no Bluetooth, camera World phone - Global network capability, no Bluetooth, camera Motorolla A840 Base phone, antenna - used in areas with Service reception issues, Bluetooth capable, camera Motorolla E815 (no longer available for purchase) Base model Blackberry, Heavy duty, Qwerty keyboard with trackwheel Blackberry 7250 navigation, Bluetooth capable Executive base model Blackberry, Qwerty keyboard with trackwheel Blackberry 8703e navigation, Bluetooth capable
Page 1 and 2:
Table of Contents Version 5.0 - Eff
Page 3 and 4:
Introduction to the IT Services Cor
Page 5 and 6:
audio conferencing devices which ha
Page 7 and 8:
Network The physical structure that
Page 9 and 10:
Third-level support Advanced suppor
Page 11 and 12:
Key Core Service: Incident Manageme
Page 13 and 14:
Service level objective Service lev
Page 15 and 16:
Business processes enabled by this
Page 17 and 18:
Key Core Service: Account Managemen
Page 19 and 20:
Page 21 and 22:
Business process enabled by this se
Page 23 and 24:
How to access this service Report p
Page 25 and 26:
Key Core Service: Network and Inter
Page 27 and 28:
Customers of this service Students:
Page 29 and 30:
Key Core Service: Server Support Se
Page 31 and 32:
Service level objective Our target
Page 33 and 34:
Customer role Contact the Service D
Page 35 and 36:
Service characteristics Ongoing ser
Page 37 and 38:
Customer role Contact the Service D
Page 39 and 40:
Key Core Service: Administrative Pr
Page 41 and 42:
Key Core Service: Student Pay Print
Page 43 and 44:
Customers of this service Students
Page 45 and 46:
Page 47 and 48:
Key Core Service: General Telecom S
Page 49 and 50:
Page 51 and 52:
Customer role All staff who have be
Page 53 and 54:
Key Core Service: Mobility Services
Page 55 and 56:
Customer role Usage policy - all em
Page 57 and 58:
Service name Service Specification
Page 59 and 60:
Customers of this service Staff: Al
Page 61 and 62:
Key Core Service - Academic Softwar
Page 63 and 64:
Business process enabled by this se
Page 65 and 66:
Key Core Service: Administrative Co
Page 67 and 68:
Customers of this service Staff: Al
Page 69 and 70:
Key Core Service: Computer Lab prov
Page 71 and 72:
Page 73 and 74:
Key Core Service: Hardware Warranty
Page 75 and 76:
Page 77 and 78:
Key Core Service: IT Asset Inventor
Page 79 and 80: Service name Service Specification
Page 81 and 82: Customers of this service Students
Page 83 and 84: Key Core Service: Blackberry Synchr
Page 85 and 86: How to access this service Blackber
Page 87 and 88: Customers of this service Staff: Al
Page 89 and 90: Key Core Service: Applications Serv
Page 91 and 92: Customers of this service Students:
Page 93 and 94: Key Core Service: Learning Manageme
Page 95 and 96: Customers of this service Students:
Page 97 and 98: How to access this service myBCIT:
Page 99 and 100: Service characteristics Ongoing ser
Page 101 and 102: Business processes enabled by this
Page 103 and 104: Key Core Service: Web and Portal Se
Page 105 and 106: Service level objective Service lev
Page 107 and 108: Business process enabled by this se
Page 111 and 112: Business process enabled by this se
Page 117 and 118: Service name Service Specification
Page 121 and 122: Key Core Service: Enterprise IT Sec
Page 123 and 124: How to access this service All clie
Page 125 and 126: Core Institute Support IT Services
Page 127 and 128: Lotus Sametime Marqui Microsoft Wor
Page 129: Limited Support IT Services will pr
Page 133 and 134: Appendix II Current Computer Specif
Page 135 and 136: Warranty 3 Year NBD Desktop Ltd On-
Page 137 and 138: Appendix III - Service Request Esti
show all

Core Services Catalogue - BCIT

Create successful ePaper yourself

Delete template?

Save as template?