Core Services Catalogue - BCIT

Customer role
Students and instructional staff are responsible for:
� Ensuring that lab equipment is used in an appropriate manner for
educational purposes (See BCIT Policies #3501/3502)
� Reporting problems with lab equipment in a timely manner by providing
the following information:
� Your contact information
� Lab location (building and room number)
Station number(s) of computer(s) affected
� Brief description of the symptoms or problem encountered
Regular Hours:
All instructional staff and students may report problems in computing labs
through the Web: https://helpdesk.bcit.ca or to the Service Desk at 604-
412-7444 (option 1).
Instructors may use the Instructor Hotline (via the Service Desk 604-412-
7444 (option 4)) to report problems that could cause classes to be
cancelled in the affected lab.
Evenings and Weekends:
Instructional Staff may also report printing or network problems to the
Service desk via the Instructor Hotline at 604-412-7444 (option 4). Regular
IT Services staff are scheduled on-site for lab and network problems
weekday evenings. Proctors will page regular staff on weekends for
emergency support, as required.
How to access this service
Computer labs are available on all of the main campuses (Burnaby, DTC, BMC,
ATC, GNW and KEL).
Desktop Services
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