Core Services Catalogue - BCIT

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Business processes enabled by this service This service supports the educational processes for curriculum delivery over the Internet and computerized exam management. Customer role Students: � Students who have problems logging on to computers in the Test Centre should contact the Test Centre staff in their home Test Centre for assistance with their Test Centre password. � Students who are having difficulty with their myBCIT, D2L or Elluminate Live! accounts should contact the Technology Service Desk. Instructional Staff: � Instructors who have problems with their myBCIT, D2L or Elluminate Live! accounts should contact the Technology Service Desk. � Instructors who require assistance with curriculum design for D2L or Elluminate Live! should contact the Learning and Teaching Centre (LTC) at 604-432-8406. Staff: � Staff from the ETS and Test Centre should contact the Service Desk to report problems with the LMS servers. Application and Database Services Version 5.0 – Effective June 30, 2012 94
How to access this service myBCIT: myBCIT student or faculty mycourses and resources are accessed from the myBCIT portal from any computer (on or off campus) with internet access (http://my.bcit.ca) To login to myBCIT use your BCIT ID number (e.g. A00123456). myBCIT accounts are automatically generated for students when they apply for a BCIT ID number and for new staff when they are entered into the BCIT Human Resources system. Contact the Service Desk if you do not know your password for your account. D2L and Elluminate Live! and TLM: Students will be provided with access to curriculum management tools if they are required for the courses that they are enrolled in. Instructors who want to use curriculum management tools for their courses should contact the following departments: D2L and Elluminate Live!: Contact the Educational Technology Support (ETS) Phone: 604-412-7444 (option 2) (Toll free in Canada & US: 1-800- 351-5533). TLM (The Learning Manager): Contact Lifelong Learning – Test Centre Call the Testing Centre Supervisor at 604-412-7537 Application and Database Services Version 5.0 – Effective June 30, 2012 95
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Table of Contents Version 5.0 - Eff
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Introduction to the IT Services Cor
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audio conferencing devices which ha
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Network The physical structure that
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Third-level support Advanced suppor
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Key Core Service: Incident Manageme
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Service level objective Service lev
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Business processes enabled by this
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Key Core Service: Account Managemen
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Service level objective Service lev
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Business process enabled by this se
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How to access this service Report p
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Key Core Service: Network and Inter
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Customers of this service Students:
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Key Core Service: Server Support Se
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Service level objective Our target
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Customer role Contact the Service D
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Service characteristics Ongoing ser
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Customer role Contact the Service D
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Key Core Service: Administrative Pr
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Key Core Service: Student Pay Print
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Customers of this service Students
Page 45 and 46: Customers of this service Students
Page 47 and 48: Key Core Service: General Telecom S
Page 49 and 50: Service level objective Service lev
Page 51 and 52: Customer role All staff who have be
Page 53 and 54: Key Core Service: Mobility Services
Page 55 and 56: Customer role Usage policy - all em
Page 57 and 58: Service name Service Specification
Page 59 and 60: Customers of this service Staff: Al
Page 61 and 62: Key Core Service - Academic Softwar
Page 63 and 64: Business process enabled by this se
Page 65 and 66: Key Core Service: Administrative Co
Page 69 and 70: Key Core Service: Computer Lab prov
Page 73 and 74: Key Core Service: Hardware Warranty
Page 77 and 78: Key Core Service: IT Asset Inventor
Page 83 and 84: Key Core Service: Blackberry Synchr
Page 85 and 86: How to access this service Blackber
Page 89 and 90: Key Core Service: Applications Serv
Page 91 and 92: Customers of this service Students:
Page 93 and 94: Key Core Service: Learning Manageme
Page 95: Customers of this service Students:
Page 99 and 100: Service characteristics Ongoing ser
Page 101 and 102: Business processes enabled by this
Page 103 and 104: Key Core Service: Web and Portal Se
Page 121 and 122: Key Core Service: Enterprise IT Sec
Page 123 and 124: How to access this service All clie
Page 125 and 126: Core Institute Support IT Services
Page 127 and 128: Lotus Sametime Marqui Microsoft Wor
Page 129 and 130: Limited Support IT Services will pr
Page 131 and 132: Printers Date Retired Reason for Re
Page 133 and 134: Appendix II Current Computer Specif
Page 135 and 136: Warranty 3 Year NBD Desktop Ltd On-
Page 137 and 138: Appendix III - Service Request Esti
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Core Services Catalogue - BCIT

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