Core Services Catalogue - BCIT

Service level objective
Service level metric:
Exchange Server 99%*
Blackberry Enterprise Servers 99%*
* Note – The calculation of availability and uptime excludes the scheduled
maintenance window.
Customers of this service
Staff:
All staff are eligible for the following:
� A BES licence to synchronize an institute owned Blackberry device.
� Setup and basic configuration of Blackberry devices.
� Troubleshooting of supported devices. (See Appendix I – Blackberry
section)
Affiliates and other non-BCIT groups (e.g. Student Association and
Unions):
Support will be provided as outlined in your Service Level Agreement.
Not included:
� Training
� Macintosh clients
� Blackberry syncing from more than one computer
� Student access
� Personal mobility devices
Business processes enabled by this service
This service supports Blackberry syncing access to Outlook e-mail, calendars
and address books for BCIT staff.
Customer role
Contact the Service Desk to report syncing problems to the Outlook e-mail,
calendars and address books.
Clients must ensure adherence to all BCIT policies, including BCIT Policies
#3501 / #3502.
Messaging Services
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