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Table of Contents Version 5.0 - Eff
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Introduction to the IT Services Cor
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audio conferencing devices which ha
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Network The physical structure that
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Third-level support Advanced suppor
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Key Core Service: Incident Manageme
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Service level objective Service lev
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Business processes enabled by this
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Key Core Service: Account Managemen
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Service level objective Service lev
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Business process enabled by this se
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How to access this service Report p
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Key Core Service: Network and Inter
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Customers of this service Students:
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Key Core Service: Server Support Se
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Service level objective Our target
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Customer role Contact the Service D
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Service characteristics Ongoing ser
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Customer role Contact the Service D
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Key Core Service: Administrative Pr
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Key Core Service: Student Pay Print
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Customers of this service Students
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Customers of this service Students
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Key Core Service: General Telecom S
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Service level objective Service lev
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Customer role All staff who have be
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Key Core Service: Mobility Services
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Customer role Usage policy - all em
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Service name Service Specification
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Customers of this service Staff: Al
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Key Core Service - Academic Softwar
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Business process enabled by this se
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Key Core Service: Administrative Co
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Customers of this service Staff: Al
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Key Core Service: Computer Lab prov
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Service level objective Service lev
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Key Core Service: Hardware Warranty
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Customers of this service Students
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Key Core Service: IT Asset Inventor
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Service name Service Specification
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Customers of this service Students
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Key Core Service: Blackberry Synchr
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How to access this service Blackber
- Page 87 and 88: Customers of this service Staff: Al
- Page 89 and 90: Key Core Service: Applications Serv
- Page 91 and 92: Customers of this service Students:
- Page 93 and 94: Key Core Service: Learning Manageme
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- Page 97 and 98: How to access this service myBCIT:
- Page 99 and 100: Service characteristics Ongoing ser
- Page 101 and 102: Business processes enabled by this
- Page 103 and 104: Key Core Service: Web and Portal Se
- Page 105 and 106: Service level objective Service lev
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- Page 109 and 110: Customers of this service Staff: Al
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- Page 113 and 114: Service level objective Service lev
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- Page 117 and 118: Service name Service Specification
- Page 119 and 120: Customers of this service Staff: Al
- Page 121 and 122: Key Core Service: Enterprise IT Sec
- Page 123 and 124: How to access this service All clie
- Page 125 and 126: Core Institute Support IT Services
- Page 127 and 128: Lotus Sametime Marqui Microsoft Wor
- Page 129 and 130: Limited Support IT Services will pr
- Page 131 and 132: Printers Date Retired Reason for Re
- Page 133 and 134: Appendix II Current Computer Specif
- Page 135 and 136: Warranty 3 Year NBD Desktop Ltd On-
- Page 137: Appendix III - Service Request Esti