Core Services Catalogue - BCIT

Customers of this service
Staff:
All administrative and instructional staff with Lotus Notes accounts are eligible for
Lotus Sametime accounts
Affiliates and other non-BCIT groups (e.g. Student Association and
Unions):
Support will be provided as outlined in your Service Level Agreement.
Not included:
� Student access
� Support for Sametime Connect client software
Business processes enabled by this service
Lotus Sametime supports electronic communication via instant messaging tools
for the BCIT community.
Customer role
Contact the Service Desk to report problems with the Lotus Sametime system.
Clients must ensure adherence to all BCIT policies, including BCIT Policies
#3501 / #3502.
How to access this service
All Staff with Lotus Notes accounts automatically have access to Lotus
Sametime.
For more information on Lotus Sametime read the Knowledge Base article.
Staff can request Lotus Sametime support through the Service Desk.
Messaging Services
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