Core Services Catalogue - BCIT

Customer role
Computer or Peripheral set-ups (new departmental purchases):
Place request for service through the Service Desk and provide the
following:
� a copy of the purchase requisition (PR) so that the computer can be
issued out of stock
or
� computer equipment to IT services if sourced directly. All new
computers ordered by departments directly must meet current IT
Services standards. (See Appendix II)
Allow three weeks turn around for set-up to be completed. IT Services will
schedule delivery and set-up with the client.
Computer Replacement Rollouts:
Departments will be contacted and appointments scheduled prior to rollout
replacement. Clients will be expected to backup local data from their hard
drives prior to rollout. (Clients may request assistance with local BCIT data
transfer if required.) Clients must provide access to the computer being
replaced at the scheduled appointment time.
Computer Moves:
Clients are responsible for placing a Supply Management Distribution
Request to handle the physical move of computers. (Go to the Supply
Management website – http://www.bcit.ca/supply. This form is found under
the Forms and Documents section under Movement of Goods. This form
must be printed out, completed and faxed to 604-430-1677, with a
minimum of 72 hours advance notice.)
Contact the Service Desk to request an IT Services coordination of your
computer move. IT Services Analysts will provide instructions enabling
clients to disconnect and reconnect their computers. When necessary, IT
Services Analysts will assist with this. IT Services is responsible for
performing an inventory update. Allow two weeks lead time to ensure that
Analysts will be available on the day of your move. (Scheduling subject to
staff availability.)
How to access this service
All staff may request support for Computer/peripheral: set-ups, moves,
replacement rollouts / standards through the Service Desk.
Desktop Services
Version 5.0 – Effective June 30, 2012 66