Core Services Catalogue - BCIT

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Business processes enabled by this service Technologies, such as myBCIT, Lotus Quickplace and Blogs, are advanced collaboration tools which support the learning experience in both classroom and on-line courses and provide students, faculty and staff with knowledge management environments for collaborative and project-based work. Customer role Report problems accessing the collaboration tools to the Service Desk. You may be required to provide your account numbers where necessary. How to access this service myBCIT: myBCIT e-mail is accessed from the myBCIT portal from any computer (on or off campus) with internet access (http://my.bcit.ca) To login to myBCIT use your BCIT ID number (e.g. A00123456). myBCIT accounts are automatically generated for students when they apply for a BCIT ID number and for new staff when they are entered into the BCIT Human Resources system. Contact the Service Desk if you do not have a password for your account. Lotus Quickplace: Support is provided for existing QuickPlaces contact the Service Desk for assistance. NOTE: This service is being retired. Blogs: Instructional staff can request accounts for themselves and their students through the Service Desk. They will need to provide their name, BCIT ID, course (optional) and the name they would like to use for the blog. Web Services Version 5.0 – Effective June 30, 2012 114
Service name Service Specification Sheet Strategic Practices Version 5.0 – Effective June 30, 2012 115 Strategic Practices General Service Description A set of broad IT and Business disciplines that underpin the activities, services and deliverables of IT Services to ensure that rigor and best practice methodologies are applied in the areas of business analysis and process improvement with a view to contributing to BCIT’s success. Key Core Service(s) Business Analysis Specification Sheet Owner Dave Cresswell, Associate Director, Strategic Practices Creation Date September 2007 Revision Cycle Annual Revision Date(s) June 2012 March 2012 Revision Author(s) Carolyn Goodall Systems Analyst, Service Desk Team, Client Services Judy Shandler Senior Business Analyst, Strategic Practices Marlas Kuiper, Senior Business Analyst, Strategic Practices Elaine Zitner Senior Business Analyst, Strategic Practices Colin Jones Senior Solutions Architect, Strategic Practices Dave Cresswell Associate Director, Strategic Practices
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Table of Contents Version 5.0 - Eff
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Introduction to the IT Services Cor
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audio conferencing devices which ha
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Network The physical structure that
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Third-level support Advanced suppor
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Key Core Service: Incident Manageme
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Service level objective Service lev
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Business processes enabled by this
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Key Core Service: Account Managemen
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Business process enabled by this se
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How to access this service Report p
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Key Core Service: Network and Inter
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Customers of this service Students:
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Key Core Service: Server Support Se
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Service level objective Our target
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Customer role Contact the Service D
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Service characteristics Ongoing ser
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Customer role Contact the Service D
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Key Core Service: Administrative Pr
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Key Core Service: Student Pay Print
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Customers of this service Students
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Customers of this service Students
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Key Core Service: General Telecom S
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Customer role All staff who have be
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Key Core Service: Mobility Services
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Customer role Usage policy - all em
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Service name Service Specification
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Customers of this service Staff: Al
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Key Core Service - Academic Softwar
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Business process enabled by this se
Page 65 and 66: Key Core Service: Administrative Co
Page 67 and 68: Customers of this service Staff: Al
Page 69 and 70: Key Core Service: Computer Lab prov
Page 71 and 72: Service level objective Service lev
Page 73 and 74: Key Core Service: Hardware Warranty
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Page 77 and 78: Key Core Service: IT Asset Inventor
Page 79 and 80: Service name Service Specification
Page 81 and 82: Customers of this service Students
Page 83 and 84: Key Core Service: Blackberry Synchr
Page 85 and 86: How to access this service Blackber
Page 89 and 90: Key Core Service: Applications Serv
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Page 93 and 94: Key Core Service: Learning Manageme
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Page 97 and 98: How to access this service myBCIT:
Page 99 and 100: Service characteristics Ongoing ser
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Page 103 and 104: Key Core Service: Web and Portal Se
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Page 115: Service level objective Service lev
Page 121 and 122: Key Core Service: Enterprise IT Sec
Page 123 and 124: How to access this service All clie
Page 125 and 126: Core Institute Support IT Services
Page 127 and 128: Lotus Sametime Marqui Microsoft Wor
Page 129 and 130: Limited Support IT Services will pr
Page 131 and 132: Printers Date Retired Reason for Re
Page 133 and 134: Appendix II Current Computer Specif
Page 135 and 136: Warranty 3 Year NBD Desktop Ltd On-
Page 137 and 138: Appendix III - Service Request Esti
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Core Services Catalogue - BCIT

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