Core Services Catalogue - BCIT

Key Core Service: Administrative Computer provisioning and
management
Service description
Computer deployment “Rollout” services activities include:
Standards:
� Evaluating and qualifying new products
� Establishing standards for new computer and peripheral acquisitions (See
Appendix II)
Computer and/or Peripheral set-ups:
� Setting up Core Institute Support computers, including notebooks, and
peripheral devices (See Appendix I)
� Installing and configuring images on new computers
� Installation of supported applications (See Appendix I)
� Installing network printer devices
� Coordinating network connectivity
Replacement Rollouts:
Activities as described in Computer and/or Peripheral set-ups section above
and:
� Management and setup of computer replacement rollouts and lease
returns
� Delivering the new computer / managing the disposal of the old
computer equipment.
� Assisting with local transfers of BCIT data between computers (if
requested).
o Data will be retained for one week after new computer has been
deployed to client.
� Reinstalling existing supported USB peripherals (See Appendix I)
Re-images:
� Re-images of Core Institute Support computers when other
troubleshooting methods fail. (Escalation from the Service Desk).
� Installing and configuring images on new computers.
� Reinstalling existing supported USB peripherals. (See Appendix I)
� Reinstall clean image of standard operating system and applications when
associated user changes (i.e. reissued to a new user).
Desktop Services
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